Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Hernandez

Customer Service
San Antonio,Texas

Summary

Customer Service care for our Military and Citizens. Helping and educating them about their coverage and discounts available to them. My job is to make sure our clients feel comfortable as well as let them know that they aren't just clients, to us they are family. I like to be with my clients/ family from beginning to the end. I am bilingual so I can assist them.

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

General Auto
San Antonio, TX
01.2021 - Current
  • Helping our Military families and citizens from beginning to the end.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Medical Assistant /Caregiver

DORTHEA HARDIN
San Antonio, TX
06.2020 - 01.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • She was a widow of a veteran of the Military forces. I was there to help her till the end

Medical Assistant

BROMLEY FAMILY MEDICAL
San Antonio, TX
03.2018 - 06.2020

Military and citizens health and benifits

  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained pre- and post-treatment vital signs and weight.

MEDICAL ASSISTANT

Veintec Varicose Vein Clinics
San Antonio, TX
03.2016 - 03.2018
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Education

MEDICAL ASSISTANT CERTIFICATION - Medical Assisting

Everest Institute - San Antonio
San Antonio, TX
06.2008

GED -

Holmes High School
San Antonio, TX
06.2002

Skills

  • Customer Service and Assistance for our Military and Citizens
  • Resolving Customer Issues
  • Microsoft Office
  • Sales and Upselling
  • Personnel Management
  • Loss Prevention Goals Monitoring

Timeline

Customer Service Associate

General Auto
01.2021 - Current

Medical Assistant /Caregiver

DORTHEA HARDIN
06.2020 - 01.2021

Medical Assistant

BROMLEY FAMILY MEDICAL
03.2018 - 06.2020

MEDICAL ASSISTANT

Veintec Varicose Vein Clinics
03.2016 - 03.2018

MEDICAL ASSISTANT CERTIFICATION - Medical Assisting

Everest Institute - San Antonio

GED -

Holmes High School
Iris HernandezCustomer Service