Open To Work
Neldens Joachim
Queens
Work Preference
Summary
Compassionate healthcare professional with certifications in Phlebotomy and EKG. Background in patient care as a CNA and HHA, complemented by strong communication and interpersonal skills. Committed to delivering quality care and enhancing patient satisfaction in a collaborative healthcare environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
ABM
LGA Airport
01.2022 - Current
- Addressed customer concerns with professionalism, ensuring timely resolution of issues
- Exhibited a friendly and supportive attitude while assisting customers while managing high-volume inquiries
- Guided airport travelers with personalized directions and information on services
Phlebotomist
Novel pc inter
Queens
02.2025 - 01.2026
- Collected blood samples from patients using sterile techniques and equipment.
- Verified patient information prior to specimen collection.
- Processed specimens for laboratory testing following strict safety protocols.
- Maintained accurate records of patient information and sample tracking systems.
- Communicated effectively with patients to explain procedures and alleviate concerns.
EKG Technician
Novel Medicine PC
Queens
02.2025 - 01.2026
- Executed venipunctures and capillary draws under supervision, ensuring patient safety and procedure compliance
- Collaborated with healthcare team to interpret EKG results accurately.
- Prepared patients for procedures and ensured comfort
- Processed and labeled specimens according to lab protocols, maintaining integrity for accurate testing
- Partnered with healthcare team to analyze and interpret EKG results, contributing to informed patient care decisions.
Certified Nursing Assistant (CNA)
Hillside Manor
Queens
01.2022 - 01.2023
- Assisted patients with daily living activities, enhancing comfort and personal hygiene
- Recorded vital signs and reported changes in patient conditions
- Promoted patient mobility and ensured safe transfers, reducing fall risk
- Provided emotional support to patients and families, fostering a compassionate care environment
Home Health Aide (HHA)
Infinity Home Care
Queens
01.2017 - 01.2021
- Delivered in-home care services to enhance quality of life for elderly and disabled clients
- Supported clients with medication reminders, personal hygiene, and meal preparation to promote independence
- Documented daily reports and observations to track clients’ conditions and communicate changes effectively
Education
GED -
GED
Queens, My 06.2026 - 06.2026
Phlebotomy and EKG Certification Program -
New York Med Training
QueensSkills
- Customer Support Techniques
- Customer Relationship Management
- Conflict Resolution
- Active Listening
- Problem Solving
- Quality Assurance
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Patient interaction
- Patient comfort
- Vital signs monitoring
- Data Entry
- Time Management
- Multitasking and organization
Certification
- Certified Phlebotomy Technician, New York Med Training, 02/11/25
- Certified EKG Technician, New York Med Training, 02/11/25
- Certified Nursing Assistant (CNA), NY, 2022
- Home Health Aide (HHA), NY, 2017
- CPR/BLS Certified, American Heart Association, 2025
Timeline
GED -
GED
06.2026 - 06.2026
Phlebotomist
Novel pc inter
02.2025 - 01.2026
EKG Technician
Novel Medicine PC
02.2025 - 01.2026
Customer Service Representative
ABM
01.2022 - Current
Certified Nursing Assistant (CNA)
Hillside Manor
01.2022 - 01.2023
Home Health Aide (HHA)
Infinity Home Care
01.2017 - 01.2021
Phlebotomy and EKG Certification Program -
New York Med Training