NELE’JEA ORA-RIVERA

Apopka

Overview

years of professional experience

McDonald's

Eustis

08.2024 - Current

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Maintained an organized work area to ensure efficient operations.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Informed customers about daily specials in an engaging manner.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Performed cashier duties such as taking orders, collecting payments and providing change.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Presented orders to guests within anticipated service times.
Drove team success by quickly completing assigned tasks.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Restocked kitchen supplies including food products and utensils.

Bounce Stars Of Orlando

Orlando

04.2023 - 12.2024

Maintained a high level of professionalism when dealing with difficult customers.
Used approved scripts to de-escalate angry customers during telephone interactions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed positive relationships with customers through friendly interactions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

APOPKA BLUE DARTER POP WARNER

01.2023 - 08.2024

Serve food, beverages, or desserts to customers in a very fast-paced environment
Proper cash handling including, greet and service guests at the registers, taking orders, and accepting payments, handling cash, debit and credit cards
Replenish foods at serving stations
Communicated effectively with other staff members in order to maintain a smooth workflow during peak hours.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Assembled and served meals according to specific guest requirements.
Delegated tasks to other concession team members and prioritized duties to meet deadlines.
Followed all safety guidelines while preparing food items.
Managed concession stand public gatherings, including concerts and sports events.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Welcomed and thanked guests to demonstrate appreciation for patronage.

GuardianCare Nursing And Rehabilitation Center

01.2024 - 06.2024

Filing
Receptionist
Organization
Helped maintain applicant tracking systems and recruiting metrics.
Facilitated training sessions for new employees on company policies and procedures.
Identified needs of customers promptly and efficiently.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Maintained positive working relationship with fellow staff and management.

Apopka High School

Apopka, FL

05-2025

APOPKA BLUE DARTER POP WARNER, Concession Stand Worker, 01/01/23, Serve food, beverages, or desserts to customers in a very fast-paced environment., Proper cash handling including, greet and service guests at the registers, taking orders, and accepting payments, handling cash, debit and credit cards., Replenish foods at serving stations.
GuardianCare Nursing And Rehabilitation Center, Summer Internship, 06/01/24, Filing, Receptionist, Organization