Nelia Demkova
Sacramento,CA
Summary
Eager learner and team player with a passion for personal growth and skill development. With a background in teaching, front desk and call center, know how to connect with people from all walks of life.
Overview
4
4
years of professional experience
Work History
Call Center Representative (Health Care Options)
Maximus (INSYNC CONSULTING SERVICES LLC)
Rancho Cordova
06.2024 - Current
- Assisted with the enrollment process for suitable health plans through the use of multiple computer systems and applications.
- Efficiently handled inbound and outbound calls management.
Exam preparation teacher
Likhtaryk (school)
Zaporizhzhya
08.2023 - 03.2024
- Guided students through focused study plans to excel in their exams.
- Responsibilities included assessing their strengths and weaknesses, teaching exam strategies, and delivering engaging lessons.
- Assessed student performance through tests, quizzes, and other assessments.
- Developed and implemented lesson plans based on curriculum objectives.
Customer Service Representative (Front Desk)
Just school
Kyiv
01.2021 - 01.2023
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance.
- Gained skills in dealing with different people, multitasking, and staying composed in stressful situations.
Education
Bachelor degree - Germanic Languages
KYIV NATIONAL LINGUISTIC UNIVERSITY
Kyiv, Ukraine06.2023
High School -
Luts'k
Luts'k, UkraineSkills
- Teamwork
- Ability to Multitask
- Fast Learner
- Communication Skills
- Ability to Work in a Team
- Adaptability
- Customer Service
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Personal Information
- Title: Student Registration Technician/Teacher Assistant
- Date of Birth: 05/20/2002
Languages
- Ukrainian
- English
- German
- Russian
- Polish
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
German
Intermediate (B1)
B1
Polish
Intermediate (B1)
B1
Timeline
Call Center Representative (Health Care Options)
Maximus (INSYNC CONSULTING SERVICES LLC)
06.2024 - Current
Exam preparation teacher
Likhtaryk (school)
08.2023 - 03.2024
Customer Service Representative (Front Desk)
Just school
01.2021 - 01.2023
Bachelor degree - Germanic Languages
KYIV NATIONAL LINGUISTIC UNIVERSITY
High School -
Luts'k
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