Neljoe Qualey
Center Supervisor
Fridley,Minnesota
Summary
- Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
12.2022 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Quality Lead Technician
Biolife Plasma Services
St. Paul , Minnesota
10.2019 - 12.2022
- Drew blood from veins by vacuum tube or butterfly venipuncture methods.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Documented findings and entered into TrackWise for tracking.
- Provided training to over 10+ onboarding team members within 3 years.
Hardlines Team Member
Target
St Cloud, Minnesota
10.2017 - 04.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Wait Staff Member
Covenant Village Of Golden Valley
Golden Valley, Minnesota
12.2016 - 10.2017
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
Bachelor of Science - Psychologoy
Minnesota State University - Mankato
Mankato, MN12.2022
High School Diploma -
Brooklyn Center High School
Brooklyn Center05.2018
Skills
- Quality Assurance and Control
- Attentive and Observant
- Adaptability and Flexibility
- CGMP Compliance
- Sample Processing
- Venipuctures
Timeline
Center Supervisor
Biolife Plasma Services
12.2022 - Current
Quality Lead Technician
Biolife Plasma Services
10.2019 - 12.2022
Hardlines Team Member
Target
10.2017 - 04.2019
Wait Staff Member
Covenant Village Of Golden Valley
12.2016 - 10.2017
Bachelor of Science - Psychologoy
Minnesota State University - Mankato
High School Diploma -
Brooklyn Center High School
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