NELKA WARE
Acworth
Summary
Dynamic customer service professional with extensive experience, excelling in complaint resolution and communication. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in Microsoft Office and adept at training teams to elevate service standards. Committed to delivering exceptional results in fast-paced environments. Responsible and motivated student ready to apply education in the workplace. Offers excellent abilities to handle challenging work, and time management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Owen Mumford, Inc
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Keeping records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Processing distributors Purchase order through EDI and database system.
Outbound Lead
Amazon
10.2014 - 10.2022
- Training and coaching associates to have the knowledge in developing to improve the business, customer experience and health & safety standards.
- Processing and escalating delayed orders for customers.
- Consistently monitoring the volume of customer orders using BI system for daily reports.
- Communicating with manufactures and the buyers about merchandise to inform customer inquiries.
Cash office manager
BrandsMart USA
11.2009 - 10.2014
- Collecting payments from customer for transaction and billing.
- Promoting special deals for upcoming sales and discounts.
- Providing knowledge for returns, exchanges and additional warranties on merchandise.
- Successfully identifying customer issues and providing accurate information and solutions.
- Answering phone calls and responding to customer emails.
- Handling bank deposits activities.
Education
Certificate - Medical Billing And Coding
Kennesaw State University
kennesaw, georgia02.2025
High School Diploma - undefined
North Cobb High School
Kennesaw, georgia05.2008
Some College (No Degree) - Early Childhood Care And Education
Chattahoochee Tech
Acworth, GASkills
- Customer service
- Communication Procedures
- Phone contact handling
- Communication Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Customer complaint handling
- Problem Solving
- Multi-tasking
- Time management
- Medical Terminology I & II
- Human Anatomy and Physiology I and II
- Acknowledgment of the ICD-10 Code Book
- Acknowledgment of the CPT Code Book
Websites
Certification
- Medical Terminology I and II
- Human Anatomy and Physiology I and II
- Medical Billing and Coding
Timeline
Customer Service Representative
Owen Mumford, Inc
08.2023 - Current
Outbound Lead
Amazon
10.2014 - 10.2022
Cash office manager
BrandsMart USA
11.2009 - 10.2014
High School Diploma - undefined
North Cobb High School
Certificate - Medical Billing And Coding
Kennesaw State University
Some College (No Degree) - Early Childhood Care And Education
Chattahoochee Tech
Similar Profiles
Nelka E. WareNelka E. Ware
Customer Service Representative at Owen Mumford, IncCustomer Service Representative at Owen Mumford, Inc
Michael GreerMichael Greer
Quality Control Technician at Owen MumfordQuality Control Technician at Owen Mumford
Amanda MathisAmanda Mathis
Account Executive at Owen Mumford, IncAccount Executive at Owen Mumford, Inc
Teanna GlennTeanna Glenn
Certified Ophthalmic Assistant at Emory Decatur HospitalCertified Ophthalmic Assistant at Emory Decatur Hospital
Dorothy RayDorothy Ray
Assistant Kitchen Manager at Center Street TavernAssistant Kitchen Manager at Center Street Tavern