Nelkis Acosta
Deer Park
Summary
IT Help Desk Assistant with hands-on experience supporting end users at the NYC Department of Education (YABC program). Skilled in troubleshooting hardware, software, and network issues, providing remote support, and resolving tickets efficiently. Strong knowledge of TCP/IP, Windows environments, and customer-focused technical support.
Overview
2025
2025
years of professional experience
Work History
Help Desk Assistant
Department Of Education -yabc
New York, NY
02.2024 - 02.2025
Participated in YABC program, gaining experience at the help desk.
QC Inspector
Fruit Crown
Farmingdale, NY
2022 - 03.2024
- Conducted quality inspections on production lines to ensure compliance with safety and quality standards.
- Collaborated with team members to identify and resolve quality issues promptly.
- Documented inspection results and maintained accurate records for traceability purposes.
- Utilized inspection tools and equipment to assess product integrity and performance.
Education
Bachelor of Science - Computer Networking
New York City College of Technology
Brooklyn, NYAssociate of Science - Information And Computer Systems
New York City College of Technology
Brooklyn, NY01.2026
Skills
- Windows OS
- TCP/IP & IP addressing
- Help desk ticketing systems
- Remote desktop support
- Basic cybersecurity principles
Technical Skills
- Customer service
- Escalation management
- Problem-solving
- Empathy & communication
Soft Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Help Desk Assistant
Department Of Education -yabc
02.2024 - 02.2025
QC Inspector
Fruit Crown
2022 - 03.2024
Bachelor of Science - Computer Networking
New York City College of Technology
Associate of Science - Information And Computer Systems
New York City College of Technology