Nell P. Lillard

• Managed daily operations at James Gattas Jewelers, supporting sales and service teams.
• Coached, mentored and trained team members in order to improve their job performance.
• Trained staff on product knowledge, case presentation, and client service.
• Evaluated staff performance through regular assessments. and addressed issues.
• Supervised jewelry repairs, special orders, and customer request follow-up.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Handled customer concerns with professional communication and careful problem solving.
• Supported purchasing decisions using vendor communication and stock needs.
• Trained employees on additional job positions to maintain coverage of roles.
• Coordinated inventory control for fine jewelry, watches, and gift merchandise.

•Supervised Chico's sales,floor operations and daily store priorities.

• Coached associates on customer service, styling, and selling standards to enhance customer engagement.
• Managed key holder responsibilities, ensuring secure store access and compliance with safety protocols.
• Coordinated visual merchandising updates across Chico's boutique displays.
• Managed opening and closing procedures for Chico's retail location.
• Reviewed inventory levels and supported merchandise replenishment.
• Scheduled staff coverage and balanced labor needs.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Collaborated with management on developing strategic plans for achieving business goals.
• Delegated work to staff, set priorities and goals.
• Supervised Chico's sales floor operations and daily store priorities.
• Coached associates on customer service, styling, and selling standards.

• Coordinated executive scheduling, meetings, conference calls, travel arrangements, and special events to ensure efficient use of the Mayor's time.
• Addressed citizen concerns professionally, fostering community engagement and support for initiatives.
• Responded professionally to citizens and helped address concerns while supporting community-focused initiatives.
• Oversaw petty cash transactions to ensure accurate financial records and expense reports while handling a high volume of telephone calls and emails.

• Exceeded sales and credit goals while providing personalized customer service that enhanced customer satisfaction.
• Developed and nurtured a loyal client base through attentive service and in-depth product knowledge.
• Built and maintained a loyal client base through attentive service, product knowledge, and dependable follow-through.
• Motivated colleagues and fostered a collaborative sales environment to support department objectives.

• Coordinated private events from initial planning through completion by working with clients, vendors, and media representatives.
• Drafted contracts and coordinated schedules involving 15+ participants and vendors for individual events.
• Managed high volume of telephone inquiries, delivering timely and professional event information to enhance client satisfaction.
• Assisted with bridal-show outreach and event promotion, processing expense vouchers and fee collections to support budget management.

• Achieved weekly sales targets through effective customer engagement.
• Delivered expert, relationship-focused customer service in interior-design setting, fostering client loyalty.
• Transformed customer ideas and preferences into tailored solutions, enhancing customer satisfaction.

• Managed executive calendars and coordinated client meetings at Lillard & Associates Financial Services.
• Coordinated projects with CEO to ensure timely completion and alignment with strategic goals.
• Prepared financial documents, correspondence, and account files for client review.
• Prepared client correspondence to enhance communication and supported daily administrative operations.
• Responded to incoming calls, providing information and assistance to clients. and emails, directing clients to proper financial service contacts.