Nell Quinn-Gibney
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Account Manager
Patchwork Adventures
03.2020 - Current
- Developed customized events for clients to help them achieve their engagement and team-building goals.
- Increased client satisfaction by building strong relationships and promptly addressing their needs.
- Coordinated with internal teams to facilitate prompt delivery of client events and materials.
- Served customers with knowledgeable, friendly support at every stage of planning and facilitating.
Communications Associate
Interact Story Theatre
06.2018 - 03.2020
- Enhanced brand visibility by developing and executing strategic communication plans.
- Boosted social media engagement with consistent and creative content creation.
- Conducted industry research to inform effective communication strategies and tactics.
- Maintained corporate website using content management systems and associated plugins.
Customer Service Representative
Breakout Games
06.2017 - 02.2020
- Responded to customer requests for offerings, services, and company information.
- Assisted customers in navigating company website and making online bookings, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Fine Arts - Theater Arts
University of Maryland - Baltimore County
Baltimore, MD05.2017
Skills
- Interpersonal Communication
- Customer Service
- Effective Organization
- Adaptability
Timeline
Account Manager
Patchwork Adventures
03.2020 - Current
Communications Associate
Interact Story Theatre
06.2018 - 03.2020
Customer Service Representative
Breakout Games
06.2017 - 02.2020
Bachelor of Fine Arts - Theater Arts
University of Maryland - Baltimore County