Nell Williams
Lavon
Summary
Results-driven Benefits Analyst at United Healthcare with expertise in benefits strategy and process optimization. Proven ability to enhance service efficiency through effective communication and training development. Skilled in data analysis and conflict resolution, ensuring compliance and accuracy in claims evaluation while fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Benefits Analyst
United Healthcare
Richardson
11.2006 - 05.2025
- Facilitated policy renewals and modifications to maintain regulatory compliance.
- Managed communication between clients and insurance providers to enhance service efficiency.
- Developed training materials for new staff on insurance procedures and software usage.
Claims Examiner
Perot Systems
Dallas
01.2005 - 11.2006
- Evaluated insurance claims for accuracy and compliance with established policies.
- Analyzed claim documentation to verify eligibility and coverage criteria.
- Collaborated with adjusters to resolve complex claims issues promptly.
Education
Some College (No Degree) - Psychology
Kennedy King College
Chicago, ILSkills
- Problem solving
- Team collaboration
- Data analysis
- Microsoft Excel
- Client management
- Process optimization
- Effective communication
- Attention to detail
- Conflict resolution
- Training development
- Data interpretation
- Benefits strategy
- Written and oral communication
- Relationship building
- Special projects
- Verbal and written communication
- Policy interpretation
- Termination procedures
- Benefits interpretation
- Open enrollment
- Healthcare benefits
- Analytical skills
References
References available upon request.
Timeline
Benefits Analyst
United Healthcare
11.2006 - 05.2025
Claims Examiner
Perot Systems
01.2005 - 11.2006
Some College (No Degree) - Psychology
Kennedy King College