Nella Bartels

Responsibilities include assisting individuals seeking treatment through the entire admissions process:

• Managing a team of outpatient coordinators to ensure all accounts are properly handled and followed up on.
• Bridging communication between various outpatient locations and the admissions team to keep the admissions team up-to-date with all protocol for each facility.
• Providing information and written documents to assist the outpatient team with changing protocols.
• Conducting bio-psycho-social evaluations to assess potential clients' needs, while collaborating with clinical staff members, to determine the appropriate level of care required.
• Facilitating communication between clients, their families, and treatment teams with various clinical concerns.
• De-escalating emotional situations active listening, displaying empathy and efficiently re-directing conversation in a productive manor.
• Collaborating with various departments in the company, regarding insurance coverage and obtaining authorizations for treatment.
• Arranging transportation for clients to and from the facility

• Responsible for taking high urgency inbound calls regarding patient admissions and family communications while maintaining HIPPA compliance guidelines.

• Recording patient insurance information and claims awaiting appeals
• Establishing patient rapport upon admission, to provide understanding about admission process and set expectations for their stay.

• Telephone sales calls to secure appointments,
• Telecommunications designed to generate patient interest and understanding of eye procedure benefits
• Engaging patients in discussions intended to identify any vision challenges that may benefit from Lasik procedures,
• Responsible for communicating details about surgical procedure to gain patient commitment to schedule in-office appointments,