Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NELLIE PONCE

El Paso,US

Summary

Dedicated and efficient Supervisor, recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Contractor

Deployed Services
01.2023 - Current
  • Housekeeping and Laundry Supervisor 01/23-06/23 $24.00/hr
  • Caregiver 06/23-08/23 $30.oo/hr
  • Caregiver/Shower Monitor Supervisor 08/23-09/24 $34.00/hr
  • Security Supervisor 09/24-Present $24.00/hr
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members meanwhile cross training the teams. One team of up to 180 members, second team of up to 50 members, third team of 134 members on a daily basis.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence from day 1.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness in three different departments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures. Created systems for 2 different departments.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities. Trained about 30 team members into leadership positions.

Real Estate Agent

Home Guide Real Estate/ ClearView Realty, LLC
01.2020 - Current
  • Commission Base $ 3%- 80/20%
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Maintained inventories and records of sales collaterals and closings maintaining long lasting relationships
  • Negotiated, facilitated, and managed minimum 7 real estate transactions a year.
  • Advertised client properties through websites, social media, and real estate open houses.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Shift Manager

Muy Pizza Hut
10.2013 - 05.2021
  • $10.75
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Kept employees motivated operating and working on task to meet business and customer needs
  • .Coached crew members to optimize performance and motivate toward more efficient work. 2 years in a row our store won Best Team of the Company/Region.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Coordinated project workflows for departments.

Education

Business Management - Associate of Applied Science - Business Administration And Management

El Paso Community College - Valle Verde Campus
07.2019

Skills

  • Strong Ethics/Leadership skills 15Years Experience
  • Complex Problem-Solving
  • Calm Under Pressure
  • Verbal and written communication skills
  • English/ Spanish Fluency
  • Fast Learner and Multitasking Abilities
  • Decision-Making
  • Documentation and Recordkeeping
  • Training and mentoring
  • Recruitment and hiring
  • Expectation setting
  • Negotiating contracts/Contracts Knowledge

Certification

  • Full Federal Clearance
  • AED, First Aid and CPR Certified (2023)
  • Level 2 Personal Security License (2023)
  • Caregiver Level 1 and Level 2 certified (2023)
  • CBP Acknowledgement Concerning Behavior Management of Children. (2023)
  • Licensed Texas Realtor

Timeline

Contractor

Deployed Services
01.2023 - Current

Real Estate Agent

Home Guide Real Estate/ ClearView Realty, LLC
01.2020 - Current

Shift Manager

Muy Pizza Hut
10.2013 - 05.2021

Business Management - Associate of Applied Science - Business Administration And Management

El Paso Community College - Valle Verde Campus

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NELLIE PONCE