Nellie Velasco-Butler Farlow
Summary
Dynamic Operations Management Leader with a track record of achieving a 20% revenue increase through innovative problem-solving and team engagement. Expertise in directing comprehensive operational functions, including payroll and scheduling, while managing multiple projects with competing priorities. Commended for effective collaboration with team members and clientele to meet and exceed organizational objectives.
Overview
9
9
years of professional experience
Work History
Center
European Wax Center
High Point, North Carolina
05.2023 - 07.2024
- Enhanced financial performance, achieving a 20% revenue rise in less than half a year.
- Projected over 45% business growth in the new fiscal year.
- Coordinated with marketing teams on creating specific promotional initiatives, elevating customer participation, and expanding sales.
- Managed recruitment to secure high-caliber talent for labor teams.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Managed day-to-day operations of the center, including staffing, scheduling, payroll, inventory control, staff 1-1 sessions, and customer service.
- Generated reports outlining monthly progress against KPIs.
Health Unit Coordinator
Brenner Children's Hospital - NICU
Winston-Salem, North Carolina
10.2021 - 12.2022
- Streamlined information flow with effective call management, message delivery, and query responses.
- Supported patient admission procedures, encompassing transfers and discharges.
- Enhanced workplace productivity through training of new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured excellent customer care by effectively handling patient concerns empathetically and professionally.
- Supported other teams with various administrative tasks when required.
Medical Office Coordinator
Core Physicians LLC
Exeter, New Hampshire
11.2020 - 03.2021
- Coordinated with patients, insurance firms, and providers through various communication methods on formularies and coverage boundaries.
- Optimized administrative processes with comprehensive oversight of medical records.
- Coordinated referral processes efficiently, ensuring seamless transitions between primary care providers and specialists.
- Created scheduling for multiple specialty departments daily.
- Answered incoming calls from patients and provided information about the services offered by the office.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Patient Service Representative
Exeter Hospital
Exeter, New Hampshire
07.2019 - 11.2020
- Coordinated a schedule of appointments using MEDITECH and NextGen.
- Addressed patient concerns in person, by telephone, and via email communications.
- Conducted thorough training sessions for new team members to ensure uniformity in service standards.
- Boosted record-keeping accuracy by introducing meticulous quality control methods, and attained a full score during the accuracy assessment.
- Maintained composure in a high-pressure environment.
- Led the creation of updated Spanish documentation for native speakers.
- Honored for exceptional response during COVID-19.
Color Specialist
Sephora
Salem, New Hampshire
11.2017 - 06.2018
- Promoted excellent client retention rates by following up on appointments.
- Maintained up-to-date knowledge of industry trends, techniques, and products.
- Increased store revenue by offering specialized color services and promoting additional treatments.
- Promoted sales events and product launches to customers.
- Recipient of the Sephora Value and VIA Awards.
Style Advisor
Saks Fifth Avenue
Boston, Massachusetts
05.2017 - 09.2017
- Maintained a client portfolio valued at $700,000 upon departure.
- Consistently outperformed set monthly sales targets.
- Led one-on-one consultations with clients.
- Oversaw operations of personal online store at Saks.com.
- Approved new training techniques, and suggested enhancements to optimize existing training programs.
- Analyzed existing sales data to develop strategies for increasing sales volume.
Secretary
Equifax
Boston, MA
02.2016 - 08.2017
- Primary point of contact, and administrative support for club managers, membership advisors, and trainers.
- Managed phones, timely email correspondence, financial operations, filing, and direct support to members.
- Responsible for the coordination of meetings between membership advisors and potential club members.
- Provided invoices, insurance statements, and visitation documentation for members' employers and insurance agencies.
- Greeted members and provided friendly customer service.
Lead Sales
Intermix
Boston, MA
01.2017 - 05.2017
- Top Sales Stylist, with strong client retention.
- Exceeding stretch goals, averaging $30k weekly.
- Maintained accurate records of contacts, sales leads, and customer information.
- Implemented effective merchandising techniques to drive sales growth.
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional customer service to determine their needs.
Lead Sales
Scoop NYC
Boston, MA
08.2015 - 12.2016
- Top sales stylist, exceeding monthly goals.
- Merchandiser for two floors of products.
- Generated daily reports on sales activities, including the number of leads and clients contacted.
- Collaborated closely with senior leadership on strategic initiatives related to corporate sales goals.
- Developed and implemented merchandising strategies to increase customer traffic and maximize profits.
Skills
- Team Leadership
- Operations Management
- Team Engagement Practices
- Innovative Problem Solving
- Talent Acquisition
- Strategic Program Design
- Data Analysis Expertise
- Interpersonal Relationship Development
- Payroll Administration
- Scheduling
Accomplishments
- Sephora Value Award in Respect For All
- Sephora VIA Award - North East
References
References available upon request.
Timeline
Center
European Wax Center
05.2023 - 07.2024
Health Unit Coordinator
Brenner Children's Hospital - NICU
10.2021 - 12.2022
Medical Office Coordinator
Core Physicians LLC
11.2020 - 03.2021
Patient Service Representative
Exeter Hospital
07.2019 - 11.2020
Color Specialist
Sephora
11.2017 - 06.2018
Style Advisor
Saks Fifth Avenue
05.2017 - 09.2017
Lead Sales
Intermix
01.2017 - 05.2017
Secretary
Equifax
02.2016 - 08.2017
Lead Sales
Scoop NYC
08.2015 - 12.2016
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