NELLY CRUZ
Ormond Beach,FL
Summary
Dedicated Patient Access Representative with 10 years of experience in hospital registration, insurance verification, and patient financial services, complemented by 13 years of progressive leadership in team management, training, and operational oversight. Skilled in optimizing intake processes, ensuring regulatory compliance, and delivering exceptional customer service in fast-paced healthcare environments. Recognized for building high-performing teams, fostering collaboration, and implementing efficient workflows that enhance patient satisfaction and organizational performance.
Overview
10
10
years of professional experience
Work History
Financial Representative
UF Health Hospital
02.2022 - Current
- Facilitate ED patient registration and admission financial processes, including insurance verification, demographic data entry in Epic, and copayment collection.
- Prepare accurate admission paperwork to expedite patient intake and ensure compliance with hospital procedures.
- Selected to serve as Lead Preceptor for the launch of a new Emergency Department workflow process, recognized for expertise in patient access and leadership skills
• Designed and authored a comprehensive training manual to standardize procedures and ensure consistent application of the new workflow.
Bed Placement Coordinator
Orange Regional Medical Center
02.2019 - 07.2021
- Managed 300 bed assignments for elective, direct, and emergent inpatient admissions, as well as inter- and intra-hospital transfers.
- Prioritized patient placement based on policy and infection control protocols.
- Partnered with House Supervisors to place patients in ED, PACU, and outpatient areas according to diagnosis, age, and cognitive needs.
Patient Access Representative
Orange Regional Medical Center
09.2015 - 02.2019
- Conducted patient interviews to obtain demographic and financial data, ensuring accurate reimbursement for services.
- Trained and mentored new hires on Epic workflows and patient intake best practices.
Skills
- Patient Registration & Admission
- Insurance Verification & Financial Counseling
- Epic Systems Proficiency
- Training & Development
- Customer Service Excellence
- Workflow Optimization
- Problem Solving & Critical Thinking
- Bilingual: English & Spanish
Timeline
Financial Representative
UF Health Hospital
02.2022 - Current
Bed Placement Coordinator
Orange Regional Medical Center
02.2019 - 07.2021
Patient Access Representative
Orange Regional Medical Center
09.2015 - 02.2019
Similar Profiles
Dominick SantarsieroDominick Santarsiero
Dietary supervisor /Telemetry technician/Phlebotomist at UF Health HospitalDietary supervisor /Telemetry technician/Phlebotomist at UF Health Hospital
Alexandra Surillo VidalAlexandra Surillo Vidal
Medical Technologist at UF Health HospitalMedical Technologist at UF Health Hospital
Jenny BiemannJenny Biemann
Charge Nurse Observation Unit at UF Health HospitalCharge Nurse Observation Unit at UF Health Hospital
Kenneth WilloughbyKenneth Willoughby
Customer Advocate at What Chefs WantCustomer Advocate at What Chefs Want
Wendy JarquinWendy Jarquin
Housekeeper at Luxe of MckinneyHousekeeper at Luxe of Mckinney