Nelly Guerrero
Chicago,IL
Summary
Bilingual cleaning professional offering commercial and residential experience plus fluency in English and Spanish. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Costumer Service
Carmaxauctions
Aurora, IL
05.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
- Recognized by management for providing exceptional customer service.
- Provided support services such as locating addresses or providing directions if necessary.
- Managed the delivery of services according to established timelines.
Wearhouse
Menards Distribution Center
Plano, IL
09.2023 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Cleaning Crew Member
Bee Line Support
Chicago, IL
06.2021 - 09.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Handled and stored hazardous chemicals safely to prevent injury or illness
- Checked inventory for required supplies and made lists for needed cleaning products
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom
- Sanitized frequented areas and equipment using approved supplies
- Collected trash from floors within hallways, bathrooms and work areas
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Transported trash and hazardous waste to appropriate disposal area
- Restocked supplies, replacing toiletries, liners and soaps
- Responded to emergency cleaning requests to meet client expectations
- Maintained safety protocols through safe handling of equipment and chemicals
- Built and maintained working relationships with peers and upper management.
Cleaning Crew
Beeline support
Aurora, Ili
05.2020 - 09.2022
- Vacuumed carpets, furniture, and upholstery.
- Dusted furniture, fixtures, and other surfaces.
- Inspected facilities regularly for signs of wear or damage.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Maintained janitorial closets in a clean, organized manner.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Transported waste to designated disposal sites according to safety protocols.
Education
High School Diploma -
West Aurora High School
05.2020
Skills
- Maintenance
- Fluent in Spanish and English
- Supply inventory management
- Sanitization techniques
- Mixing cleaning chemicals
- Lift 50 pounds
- Safety understanding
- Customer Service
Zip
60290
State
IL
Illinois
Yorkville
Timeline
Wearhouse
Menards Distribution Center
09.2023 - 12.2023
Costumer Service
Carmaxauctions
05.2023 - Current
Cleaning Crew Member
Bee Line Support
06.2021 - 09.2023
Cleaning Crew
Beeline support
05.2020 - 09.2022
High School Diploma -
West Aurora High School