Nelly Mata Navarro
Riverside,CA
Summary
Accomplished Clinical Research Coordinator with a proven track record at CITrials, enhancing patient recruitment by 30% through effective communication and meticulous data management. Expert in GCP knowledge and site management, I excel in fostering team collaboration and ensuring regulatory compliance, significantly boosting study efficiency and quality assurance.
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with patients from diverse cultural and religious backgrounds.
Overview
15
15
years of professional experience
Work History
Behavioral Health Case Manager
Karma Doctors & Associates
Hybrid/Remote
05.2024 - Current
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
Associate Site Manager
Benchmark Research
Colton/Riverside/Moreno Valley, CA
10.2021 - 04.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Site Director
CITrials
Riverside, CA
02.2017 - 10.2021
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
Senior Clinical Research Coordinator
CITrials
Riverside, CA
02.2016 - 02.2017
- Ensured compliance with regulatory requirements by conducting thorough audits of study documents and procedures.
- Implemented quality control measures across all areas of the study process to ensure accurate, reliable data collection and analysis.
- Optimized patient safety during clinical trials by diligently monitoring adverse events and promptly escalating concerns when necessary.
- Increased patient retention rates by establishing strong relationships with participants through effective communication and followup.
Senior Clinical Research Coordinator
Empire Clinical Research
Upland, CA
04.2015 - 02.2016
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
Senior Clinical Research Coordinator
Medvin Clinical Research
West Covina, CA
06.2013 - 02.2015
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
Clinical Research Coordinator
Catalina Research Institute, LLC
Chino Hills, CA
04.2010 - 06.2013
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Complied with research protocols by providing ongoing quality control audits.
- Prepared and maintained regulatory documents for clinical trial submissions.
Clinical Research Assistant
Catalina Research Institute, LLC
Chino Hills, CA
04.2009 - 04.2010
- Participated in site monitoring visits, addressing any concerns or discrepancies related to patient enrollment or data collection procedures.
- Provided training to new team members on proper procedures for data collection, documentation, and reporting in clinical trials.
- Gathered, processed, and shipped lab specimens.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Certificate - Medical Assistant/Phlebotomy
American Career College
Ontario, CA10.2009
High School Diploma -
Buena Vista High School
Corona, CA06.2007
Skills
- Patient Diagnosis
- Patient Health Education
- Electronic Medical Record Software
- GCP Knowledge
- Clinical Data Management
- Patient recruitment
- Clinical Research Ethics
- Data Collection
- Medical Writing
- IRB Submissions
- Site Management
- Quality Assurance
Languages
Spanish
Full Professional
Timeline
Behavioral Health Case Manager
Karma Doctors & Associates
05.2024 - Current
Associate Site Manager
Benchmark Research
10.2021 - 04.2024
Site Director
CITrials
02.2017 - 10.2021
Senior Clinical Research Coordinator
CITrials
02.2016 - 02.2017
Senior Clinical Research Coordinator
Empire Clinical Research
04.2015 - 02.2016
Senior Clinical Research Coordinator
Medvin Clinical Research
06.2013 - 02.2015
Clinical Research Coordinator
Catalina Research Institute, LLC
04.2010 - 06.2013
Clinical Research Assistant
Catalina Research Institute, LLC
04.2009 - 04.2010
Certificate - Medical Assistant/Phlebotomy
American Career College
High School Diploma -
Buena Vista High School