Nelly Parra
Sulphur,LA
Summary
Dynamic leader with proven success in relationship building and multitasking, honed at all locations worked. Excelled in enhancing customer satisfaction and team performance through effective onboarding and bilingual communication. Achieved significant improvements in operational efficiency and staff development, showcasing adaptability and organizational.
Overview
17
17
years of professional experience
Work History
Site Manager
New Leaf Services
01.2020 - Current
- Developed strong relationships with clients through consistent communication of updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Conducting interviews and handing documents.
- Handling payroll concerns.
Manager
Cinemark Bistro
04.2021 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement
Manager of Operations
ACE Cash Express Inc.
03.2008 - 02.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Money handling: cashing checks
- Loan officer
Education
LSU- Online
Baton Rouge, LAHigh School Diploma -
Valley Grande Academy
Weslaco, TX06.2006
Skills
- Multitasking and Organization
- Flexibility and Adaptability
- Relationship Building
- Onboarding and Orientation
- Team Leadership
- Management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Cinemark Bistro
04.2021 - 05.2023
Site Manager
New Leaf Services
01.2020 - Current
Manager of Operations
ACE Cash Express Inc.
03.2008 - 02.2015
LSU- Online
High School Diploma -
Valley Grande Academy
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