NELLY Pena

• Responsible for daily rent collections, maintaining low delinquency.
• Eviction process, representing Company in Court
• Facilitated conflict resolution between tenants and management, promoting positive relationships within the community.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored payments intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Responsible for supporting real estate closing transactions by providing a high level of customer service and proactive communication to both internal and external customers including sellers, lenders, borrowers, notaries, vendors, attorney’s and county offices.
• Comprehensive knowledge and subject matter expertise of purchase/sale transactions, closing disclosure preparation, mortgage/loan documents and recording requirements at the various counties nationwide.

Demonstrate technical aptitude and knowledge of systems.

• Assisting Homeowner with Mortgage Inquiries, Collections, Escrow and General Questions that require immediate response, Customer Service email replies and Legal Documents reviews.

• Managed 140 apartment community, while supervising maintenance employees, resolved Residents issues or concerns, input work orders and verify completion on daily basis, collecting and posting rent, filed evictions, represented company in court.
• Generating reports, maintained budget, increased occupancy from 87% to 95%
• Evaluated expenses on financial reports.
• Maintained an accurate inventory of tangible assets, creating purchase orders while keeping consistent communication with vendors.

• Responsible for rent collection, performing court evictions
• Processing prospect applications