Nelly S. Nikulina
Malvern,PA
Summary
Professional UX designer equipped to drive impactful user experiences. Strong in user research, wireframing, and prototyping, with keen focus on usability and accessibility. Proven track record of effective team collaboration and adaptability in fast-paced environments. Known for delivering user-centered designs that meet business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. IT Business Analyst
Medscope America, LLC
08.2022 - 10.2024
- Managed 4 projects quarterly from inception through completion, consistently delivering on-time and within budget constraints.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Collaborated with upper management to drive strategy and implement new processes.
Systems Business Analyst
DaVita, Inc.
04.2021 - 08.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Utilized data visualization techniques to present and explain complex data sets.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
Accounts Manager/Billing Analyst
CLX Logistics, LLC
11.2019 - 02.2020
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Verified accuracy of accounts payable payments, resulting in 75% reduction in payment errors and check reissues.
Sr. Billing Analyst
Kenan Advantage Group, Inc.
09.2017 - 03.2019
- Contributed to system enhancements by identifying areas of improvement in the existing billing processes, ultimately increasing operational efficiency.
- Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
- Established successful relationships with clients, fostering trust and open communication regarding their accounts receivable status.
- Used data entry skills to accurately document and input statements.
- Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
Education
Master of Science - Human Computer Interaction And User Experience
Drexel University
Philadelphia, PA09-2024
Bachelor of Science - Computer Science And Information Systems
Albright College
Reading, PA08-2020
Skills
- Functional specifications
- User acceptance testing
- Software development life cycle
- Requirements gathering
- Decision-making
- Stakeholder management
- Test planning and documentation
- Attention to detail
- Time management
- Problem-solving
- Excellent communication
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Software Quality Assurance Analyst
Timeline
Sr. IT Business Analyst
Medscope America, LLC
08.2022 - 10.2024
Systems Business Analyst
DaVita, Inc.
04.2021 - 08.2022
Accounts Manager/Billing Analyst
CLX Logistics, LLC
11.2019 - 02.2020
Sr. Billing Analyst
Kenan Advantage Group, Inc.
09.2017 - 03.2019
Master of Science - Human Computer Interaction And User Experience
Drexel University
Bachelor of Science - Computer Science And Information Systems
Albright College
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