Nelly Tapia
Palatine,United States
Summary
I am a versatile, adaptable, and detail-oriented Certified Nursing Assistant. I blend my Latin heritage and family values with diligence, purpose, and love, both at home and in my work. Disciplined by my aviation background and caring by nature, I am looking to enhance my skills to deliver high-quality care to patients. I am willing to work in various medical settings while ultimately pursuing my dream of becoming a Nurse.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Teacher
Bright Horizons at North Kennecott
03.2022 - 06.2023
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Assisted in the cleaning and straightening of the childcare facility at the end of the day
- Followed state regulations regarding childcare procedures
- Provided complete childcare supervision and support
- Assisted with the daily indoor and outdoor supervision of children.
Independent Caregiver
Multiple Families
01.2016 - 02.2019
- Balanced playtime and limited screen time to support the development of fine motor, gross motor, and cognitive skills
- Prepared tasty, healthy meals for children to encourage good eating habits
- Assisted children in dressing appropriately for the day's activities
- Assisted children with homework assignments and special projects across different subjects
- Taught children’s everyday skills and language
- Organized and cleaned the home after activities by picking up toys and straightening up the playroom.
Bilingual Customer Service Representative
Fonseca Martial Arts
08.2016 - 12.2018
- Developed and maintained favorable business relationships with retail store management and employees, supporting individual needs and establishing collaborative leadership precedent
- Maintained and grew existing accounts while expanding the network.
- Developed and implemented plans to promote continuous improvement.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Flight Dispatcher
LAN Airlines
11.2010 - 12.2015
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule
- Monitored movement of aircraft to minimize delays and maximize safety
- Work under pressure and high levels of stress
- Strictly follow security protocols
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights
- Analyzed flight plans to determine best choice for weather conditions, mechanical issues and other unexpected problems
Education
Associate of Applied Science - Nursing
William Rainey Harper College
Palatine, ILCNA Certification -
William Rainey Harper College
Palatine, IL05.2023
Flight Dispatcher and Flight Attendant Certifications -
Flying Time Aviation School
09.2010
Skills
- Exceptional Organizational Skills
- Compassionate Communication
- Behavior Management Techniques
- Child development
- Working under pressure
- Complex Problem-Solving
Certification
CNA Certification.
CPR certification in Infants and Adults.
Flight Attendant.
Flight Dispatcher.
Languages
English
Full Professional
Spanish
Native or Bilingual
Russian
Limited Working
Timeline
Associate Teacher
Bright Horizons at North Kennecott
03.2022 - 06.2023
Bilingual Customer Service Representative
Fonseca Martial Arts
08.2016 - 12.2018
Independent Caregiver
Multiple Families
01.2016 - 02.2019
Flight Dispatcher
LAN Airlines
11.2010 - 12.2015
Associate of Applied Science - Nursing
William Rainey Harper College
CNA Certification -
William Rainey Harper College
Flight Dispatcher and Flight Attendant Certifications -
Flying Time Aviation School
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