Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NELLY G. URQUIZO

Katy,TX

Summary

Motivated ,seeking opportunities to gain valuable work experience and contribute positively to a team in [LEASING/APT INDUSTRY

Overview

11
11
years of professional experience

Work History

Leasing Consultant

Makaan Mgmt
Houston, TX
08.2024 - 01.2025
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.

Leasing Consultant

Parawest Mgmt
Houston, Texas
01.2024 - 08.2024
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.

Intern

Momentum BMW
Houston, TX
01.2023 - 01.2024
  • Assisted with various tasks in the [specific department], including administrative duties, customer service, and inventory management
  • Gained insight into the operations of a luxury car dealership and developed customer service skills in a professional setting

Customer Service Representative

Rnm Remodeling
Houston, TX
01.2018 - 01.2021
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and processing orders
  • Handled a high volume of customer interactions via phone, email, and in-person communication
  • Maintained accurate records of customer interactions and transactions in CRM system
  • Collaborated with team members to improve customer satisfaction and streamline processes

Leasing Agent

Creative Properties
Houston, TX
01.2014 - 01.2018
  • Assisted prospective tenants with property tours, lease agreements, and rental inquiries
  • Maintained detailed records of rental transactions, including lease agreements and security deposits
  • Addressed tenant concerns and maintenance requests in a timely and professional manner
  • Collaborated with property management team to ensure vacancies were filled promptly and properties were well-maintained

Education

High School Diploma -

Katy, TX
01.2005

Skills

  • Strong communication skills
  • Proficient in Microsoft Office Suite
  • Proficient in customer relationship management (CRM) software
  • Customer service experience
  • Team player
  • Collaborative problem-solving
  • Excellent people skills
  • Ability to interact effectively with diverse groups
  • Basic understanding of marketing principles
  • Basic understanding of sales techniques

References

Available upon request.

Timeline

Leasing Consultant

Makaan Mgmt
08.2024 - 01.2025

Leasing Consultant

Parawest Mgmt
01.2024 - 08.2024

Intern

Momentum BMW
01.2023 - 01.2024

Customer Service Representative

Rnm Remodeling
01.2018 - 01.2021

Leasing Agent

Creative Properties
01.2014 - 01.2018

High School Diploma -

NELLY G. URQUIZO