NELLY G. URQUIZO
Katy,TX
Summary
Motivated ,seeking opportunities to gain valuable work experience and contribute positively to a team in [LEASING/APT INDUSTRY
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Makaan Mgmt
Houston, TX
08.2024 - 01.2025
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Consultant
Parawest Mgmt
Houston, Texas
01.2024 - 08.2024
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Intern
Momentum BMW
Houston, TX
01.2023 - 01.2024
- Assisted with various tasks in the [specific department], including administrative duties, customer service, and inventory management
- Gained insight into the operations of a luxury car dealership and developed customer service skills in a professional setting
Customer Service Representative
Rnm Remodeling
Houston, TX
01.2018 - 01.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints, and processing orders
- Handled a high volume of customer interactions via phone, email, and in-person communication
- Maintained accurate records of customer interactions and transactions in CRM system
- Collaborated with team members to improve customer satisfaction and streamline processes
Leasing Agent
Creative Properties
Houston, TX
01.2014 - 01.2018
- Assisted prospective tenants with property tours, lease agreements, and rental inquiries
- Maintained detailed records of rental transactions, including lease agreements and security deposits
- Addressed tenant concerns and maintenance requests in a timely and professional manner
- Collaborated with property management team to ensure vacancies were filled promptly and properties were well-maintained
Education
High School Diploma -
Katy, TX01.2005
Skills
- Strong communication skills
- Proficient in Microsoft Office Suite
- Proficient in customer relationship management (CRM) software
- Customer service experience
- Team player
- Collaborative problem-solving
- Excellent people skills
- Ability to interact effectively with diverse groups
- Basic understanding of marketing principles
- Basic understanding of sales techniques
References
Available upon request.
Timeline
Leasing Consultant
Makaan Mgmt
08.2024 - 01.2025
Leasing Consultant
Parawest Mgmt
01.2024 - 08.2024
Intern
Momentum BMW
01.2023 - 01.2024
Customer Service Representative
Rnm Remodeling
01.2018 - 01.2021
Leasing Agent
Creative Properties
01.2014 - 01.2018