Nelly Contreras
Long Beach,CA
Summary
Results-driven sales representative with over 15 years in customer service and inside sales. Expertise in developing strong client relationships and providing tailored solutions, contributing to increased sales revenue and customer loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service/Inside Sales Representative
Huntington Brass
Cypress, CA
03.2022 - 05.2026
- Developed strong customer relationships to enhance client retention and satisfaction.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended monthly sales meetings and quarterly sales trainings.
- Streamlined order processing time by efficiently organizing and prioritizing workload.
Customer Service/Insurance Broker
Farmers Insurance Company
Cypress, CA
09.2006 - 01.2022
- Analyzed market trends to identify opportunities for new business and enhance customer engagement.
- Collaborated with clients to explain coverage options and facilitate informed decision-making.
- Conducted thorough policy reviews, ensuring compliance with industry regulations and company standards.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Cross-sold insurance products to existing clients to reach sales targets.
- Finalized sales and collected necessary deposits.
Education
Some College (No Degree) - General Studies
Long Beach City College
Long Beach, CASkills
- Attention to detail
- Exceptional customer service
- Email and phone etiquette
- Fluent spanish speaker
- Goal oriented
- Teamwork and collaboration
- Multitasking Abilities
- Cheerful and energetic
- Upselling and cross selling
Timeline
Customer Service/Inside Sales Representative
Huntington Brass
03.2022 - 05.2026
Customer Service/Insurance Broker
Farmers Insurance Company
09.2006 - 01.2022
Some College (No Degree) - General Studies
Long Beach City College