NELSALIZ SANTIAGO
Congreso de Latinos Unidos
Philadelphia,PA
1
Language
1
Certification
17
years of professional experience
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Work History
Adult Education Case Manager (New Vistas)
3 Years 9 Months- Manage participant caseloads and conduct assessments, service planning, goal setting, and follow-up support.
- Connected clients to housing, childcare, transportation, healthcare, food, and financial resources to enhance their stability.
- Facilitated professional development and job readiness workshops to empower participants in their career advancement.
- Collaborate with CareerLink, Philadelphia Works, training providers, and employers.
- Track participant outcomes, employment placements, and program performance metrics.
- Maintain compliance documentation, case notes, and reporting requirements.
- Advocated for participants and coordinated services with community partners to ensure comprehensive support.
Teacher's Assistant
2 Years 7 Months- Developed early childhood curriculum to enhance cognitive, social, and emotional development for children ages 3-5.
- Maintained safe learning environment while collaborating with families to foster student development.
- Assisted in developing lesson plans and educational materials aligning with curriculum standards.
- Fostered positive relationships with students to enhance engagement and motivation in learning.
- Monitored student progress and provided feedback to lead teacher for instructional adjustments.
Home Health Aide
1 Year 3 Months- Enhanced client quality of life through effective management of daily living activities, ensuring medication adherence and proper nutrition. Facilitated seamless transportation coordination, enabling clients to access necessary services and maintain social connections. Achieved high client satisfaction by delivering comprehensive in-home care services, including meal preparation and daily living assistance.
- Maintained accurate client records and communicated timely health status changes to care teams, ensuring continuity of care.
- Administered medications and monitored vital signs, ensuring adherence to care plans and health protocols.
- Developed strong relationships with clients, fostering trust and enhancing overall well-being.
Administrative Assistant Intern
2 Years 9 Months- Coordinated office communications, maintained records, organized schedules, and provided administrative support to enhance operational efficiency.
- Coordinated office operations, enhancing workflow efficiency and supporting team objectives.
- Managed scheduling and appointments, optimizing executive time management.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparing reports and presentations, contributing to strategic planning sessions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma - Medical Assistant (RMA)
- Dean's List
- GPA: 3.5
High School Diploma
Child Development Associate
Skills
Case Management
Workforce Development
Client Advocacy
Employment Readiness
Crisis Intervention
Data Tracking & Reporting
Community Outreach
Program Compliance
Bilingual English/Spanish
Certification
BLS, Pediatric CPR, Mandated Child Abuse Reporter, Domestic Violence Certification.
CORE COMPETENCIES
Bilingual English/Spanish
Timeline
Adult Education Case Manager (New Vistas)
Congreso de Latinos Unidos
01.2023 - CurrentRead More
Teacher's Assistant
Soans Christian Academy
06.2017 - 01.2020Read More
Home Health Aide
Home Independence
05.2017 - 08.2018Read More
Administrative Assistant Intern
CareerLink
02.2010 - 11.2012Read More
Child Development Associate
Read More
Community Academy of Philadelphia Charter School
High School Diploma
Read More
Herzing University
High School Diploma from Medical Assistant (RMA)
Read More