Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nelson Arce

Lake Stevens,WA

Summary

Savvy Senior General Manager with 23 years of experience overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Overview

19
19
years of professional experience

Work History

Senior General Manager

Office Depot Inc
09.2012 - Current
  • Management of Store Net Operating Profit
  • Development of Store Leadership
  • Coaching and development of 32 store associates to achieve business results in Customer Growth, Revenue, and shrink for top 100 Company store.
  • Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
  • Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.

Store Manager

Sprint
08.2016 - 09.2019
  • Staffing and Scheduling
  • Achieve business results in Growth, Revenue, and Retention
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Retail Store Manager

T-Mobile
07.2010 - 08.2012
  • Staffing and Scheduling
  • Achieve business results in Growth, Revenue, and Shrink for Top 20 Regional Store
  • Management of Store Net Operating Profit
  • Development of Store Leadership
  • Coaching and Training of 18 store associates.

Sales Manager

Lowe’s
07.2009 - 07.2010
  • Achieve business results for Installed sales, Special orders and Commercial Sales
  • Interviewing/Hiring for Sales Specialist and Install Sales Office
  • Maintain and grow relationships with 3rd party vendors
  • Help store reach business results in commercial and customer sales
  • Development of Sales Staff.

Store Director

Circuit City
02.2005 - 03.2009
  • Staffing and Scheduling
  • Achieve business results in Gross Margin, Revenue, and Services for $25 million/yr store
  • Management of Store Net Operating Profit
  • Development of Store leadership
  • Coaching and Training of 70+ store associates.

Education

Some College Coursework Completed -

University of Washington
Seattle, WA
07.1999

High School Diploma -

River Ridge High School
Olympia, WA
06.1996

Skills

  • Staff Training and Development
  • Operations Management
  • Personnel Management
  • Sales Development
  • Workforce Planning
  • Sales Analysis
  • Customer Relations
  • Business Leadership

References

References are available on request.

Timeline

Store Manager

Sprint
08.2016 - 09.2019

Senior General Manager

Office Depot Inc
09.2012 - Current

Retail Store Manager

T-Mobile
07.2010 - 08.2012

Sales Manager

Lowe’s
07.2009 - 07.2010

Store Director

Circuit City
02.2005 - 03.2009

Some College Coursework Completed -

University of Washington

High School Diploma -

River Ridge High School

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Nelson Arce