Nelson Arroyo
22532 6th Ave S,WA
Summary
Dynamic mechanical oriented technician with a proven track record at AAA WA, excelling in mechanical diagnostics and customer relations. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in tool operations and emergency management, consistently delivering exceptional service to stranded motorists.
Overview
14
14
years of professional experience
Work History
ERS Roadside Technician
AAA WA
07.2013 - 10.2024
- Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
- Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
- Streamlined inventory management processes by accurately tracking and replenishing stock levels of essential tools and equipment.
- Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
- Participated and featured in company advertising photo campaigns.
Service Technician
Chaplins Bellevue Volkswagen Subaru
03.2013 - 07.2013
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
Automotive Technician
Honda of Bellevue
08.2010 - 02.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Associate of Applied Science - Automotive Repair
Renton Technical College
Renton, WA06-2012
Skills
- Emergency management
- Mechanical Diagnostics and troubleshooting
- Tool and equipment operations
- Customer relations
- Task prioritization
- Problem-solving
- Attention to detail
- Vehicle operation and assessment
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
ERS Roadside Technician
AAA WA
07.2013 - 10.2024
Service Technician
Chaplins Bellevue Volkswagen Subaru
03.2013 - 07.2013
Automotive Technician
Honda of Bellevue
08.2010 - 02.2013
Associate of Applied Science - Automotive Repair
Renton Technical College
Similar Profiles
Arif LomaniArif Lomani
Supervisor at Smart Builders WA Trading as Luxury Homes WA Pty LtdSupervisor at Smart Builders WA Trading as Luxury Homes WA Pty Ltd
Lauren HoulihanLauren Houlihan
Summer Camp Volunteer at Lily Mercogliano, Camp Wa Wa SegoweaSummer Camp Volunteer at Lily Mercogliano, Camp Wa Wa Segowea
Morgan CariouMorgan Cariou
Barista at Gibs Coffee Co Auburn, WA/Perkys Espresso Tulwila, WABarista at Gibs Coffee Co Auburn, WA/Perkys Espresso Tulwila, WA
Eileen MonariEileen Monari
Attandant Counselor at Washington State Department of HealthAttandant Counselor at Washington State Department of Health
Jordan GarciaJordan Garcia
Semi Truck Delivery Driver at Coca Cola BottlingSemi Truck Delivery Driver at Coca Cola Bottling