Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nelson Arroyo

Berwyn,IL

Summary

Fraud specialist skilled in risk assessment and fraud detection. Adept at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills. I am committed to continue learning and growing my skills in the business field.

Overview

9
9
years of professional experience

Work History

Business Fraud Specialist

JPMorgan Chase
09.2024 - Current
  • Analyzed customer data and identified suspicious transactions.
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Responded quickly to customer inquiries concerning suspected fraudulent activities.
  • Utilized effective communication skills to provide customers with solutions to their inquiries.

Fraud Specialist

JPMorgan Chase
09.2022 - Current
  • Analyzed customer data and identified suspicious transactions.
  • Maintained up-to-date knowledge of all products, services, policies and procedures.
  • Communicated professionally with customers at all times while demonstrating empathy.
  • Answered inbound calls from customers, providing accurate information and resolving customer issues efficiently.
  • Demonstrated excellent problem-solving abilities while handling escalated customer inquiries.

Automotive Technician

American Honda Motor
08.2020 - 09.2022
  • Performed routine maintenance and service inspections on vehicles, such as oil changes, tire rotations, and brake repairs.
  • Provided customer service by explaining repair options clearly so that customers could make informed decisions about their vehicles' needs.
  • Adhered to company safety guidelines and procedures as outlined by management.
  • Performed pre-purchase inspections to ensure customers' satisfaction with their purchase decisions.
  • Repaired electrical systems including wiring harnesses, starters, alternators and charging systems.

Server

Los Arcos Mexican Restaurant
07.2016 - 07.2020
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Used good communication skills to reduce guest dissatisfaction.
  • Assisted with training of new staff members.

Education

Bachelor of Arts (B.A.) - Business Administration Candidate

Southern New Hampshire University
Manchester, NH
01.2026

Basic Certificate - Automotive Maintenance

Lincoln Tech
Nashville, TN
11.2018

Skills

  • Fraud Detection
  • Fraud Prevention
  • Anti-Fraud Systems
  • Cybersecurity Awareness
  • Microsoft Office Proficiency
  • Customer Service
  • Databases
  • Call Center Customer Service
  • Transaction monitoring
  • Investigation techniques
  • Evidence collection
  • Verbal and written communication
  • Telephone and email etiquette
  • Data analysis
  • Trend analysis

LANGUAGES

Spanish
Bilingual

Timeline

Business Fraud Specialist

JPMorgan Chase
09.2024 - Current

Fraud Specialist

JPMorgan Chase
09.2022 - Current

Automotive Technician

American Honda Motor
08.2020 - 09.2022

Server

Los Arcos Mexican Restaurant
07.2016 - 07.2020

Basic Certificate - Automotive Maintenance

Lincoln Tech

Bachelor of Arts (B.A.) - Business Administration Candidate

Southern New Hampshire University

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Nelson Arroyo