Microsoft Office
Nelson Barreto
Front Desk Associate
Miami,FL
Summary
I have worked doing customer service, and client-service based responsibilities for over a year. My first experience was as an Office Aide student at my high school, followed by four months as a Brand Representative at a popular store, and five months as a Customer Service Representative for a busy call center. I am committed to doing my job and its duties to the best of my abilities, and to providing excellent service to customers in representation of my workplace.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Brand Representative
Abercrombie & Fitch (Hollister)
Miami, FL
09.2021 - 01.2022
- Communicated product value, quality and style to entice potential customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Managed sales, returns, and refunds from customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
Customer Service Representative
Koning Restaurants International (Pizza Hut)
Miami, FL
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL 08.2018 - 06.2022
Associate of Arts - Political Science
Miami Dade College
Miami, FL 05.2022 - Current
Skills
Sales expertise
Report preparation
Complaint resolution
Administrative support
Money handling abilities
Retail store support
Retail materials management
Recordkeeping strengths
Bilingual (Fluent in English and Spanish)
Communication Skills
Phone Etiquette
Software
Timeline
Associate of Arts - Political Science
Miami Dade College
05.2022 - Current
Customer Service Representative
Koning Restaurants International (Pizza Hut)
02.2022 - Current
Brand Representative
Abercrombie & Fitch (Hollister)
09.2021 - 01.2022
High School Diploma -
G. Holmes Braddock Senior High School
08.2018 - 06.2022