Microsoft Office
Nelson Barreto
Front Desk Associate
Miami,FL
Summary
I have worked doing customer service, and client-service based responsibilities for over a year. My first experience was as an Office Aide student at my high school, followed by four months as a Brand Representative at a popular store, and five months as a Customer Service Representative for a busy call center. I am committed to doing my job and its duties to the best of my abilities, and to providing excellent service to customers in representation of my workplace.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Brand Representative
Abercrombie & Fitch (Hollister)
Miami, FL
09.2021 - 01.2022
- Communicated product value, quality and style to entice potential customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Managed sales, returns, and refunds from customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members to achieve target results.
Customer Service Representative
Koning Restaurants International (Pizza Hut)
Miami, FL
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL 08.2018 - 06.2022
Associate of Arts - Political Science
Miami Dade College
Miami, FL 05.2022 - Current
Skills
Sales expertise
undefinedSoftware
Timeline
Associate of Arts - Political Science
Miami Dade College
05.2022 - Current
Customer Service Representative
Koning Restaurants International (Pizza Hut)
02.2022 - Current
Brand Representative
Abercrombie & Fitch (Hollister)
09.2021 - 01.2022
High School Diploma -
G. Holmes Braddock Senior High School
08.2018 - 06.2022
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