Nelson Dowdy
Lexington,S.C.
Summary
Dedicated professional seeking a position as a claims adjuster. Excellent communication and customer service skills with a desire to contribute to the growth of the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ford Internal Vehicle Reconditioning Manager
Jim Hudson Ford
10.2023 - Current
- Duties include management of vehicle recalls, warranties, service requests on pre-delivery, certified, and used vehicles including sublet jobs (service, paint, and body)
- Maintains records and billing for vehicle accounts utilizing Reynolds Retail Management System- ERA Ignite and Velocity Automotive, Ford FMC Dealer and associated ford applications, Cox Automotive VAuto
- Assists with training of new reconditioning employees and oversee technician scheduling.
Ford Internal Vehicle Reconditioning Advisor
Jim Hudson Auto Group
02.2023 - 10.2023
- Complete incoming vehicle inspections and generate a ticket for recondition service in ERA Ignite
- Dispatch to technicians for service and repairs
- Schedule sublets for repairs services
- Handle final inspections and release to dealerships within Jim Auto Group.
Commercial Parts Manager
AutoZone
10.2022 - 02.2023
- Develops and maintains relationship with commercial customers by managing the acquisition and delivery of products
- Acts as the primary contact for commercial customers by maintaining open lines of communication
- Ensures delivery of products by planning delivery routes and managing drivers
- Maintains records and billing for commercial accounts utilizing Reynolds Retail Management System- ERA Ignite and Velocity Automotive
- Assists with training of new employees.
Education
Information Technology
Lexington High School
Lexington, SC06.2021
Skills
- Communication
- Customer service
- Decision-making
- Drive
- Integrity
- Leadership
- Organization
- Problem-solving
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
Certification
- Certified PC Pro, C3SL2
- Lexus Foundations Certified- Service
- Ford Service Advisor Master Certified
License
South Carolina Insurance Claims Adjuster (Casualty, Commercial Lines, Marine, Personal Lines, Property, Surety, Workers Compensation)
References
References available upon request.
Timeline
Ford Internal Vehicle Reconditioning Manager
Jim Hudson Ford
10.2023 - Current
Ford Internal Vehicle Reconditioning Advisor
Jim Hudson Auto Group
02.2023 - 10.2023
Commercial Parts Manager
AutoZone
10.2022 - 02.2023
Information Technology
Lexington High School