Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelson Flores M

Yonkers,NY

Summary

Car-loving Detailer passionate about waxing vehicles to perfect shine. Friendly personality builds rapport with clients quickly. Quickly establishes repeat clientele. Enthusiastic Detailer offering wealth of experience detailing vehicles of all makes and models. Exceptional knowledge of classic cars and vintage models. Versed in proper cleaning methods for high-end and delicate interiors. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Dispatcher

Mexicans Car Services
02.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained updated and detailed records of calls in physical and electronic database.

Auto Detailer

Elite Car Wash And Detailing
05.2017 - Current
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Provided exceptional customer service and addressed customer inquiries.
  • Test drove vehicles and reported identified issues to management.

Taxi Driver

Yonkers Private Car Service
11.2019 - 09.2022
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Offered above-and-beyond service to every rider to encourage repeat business.

Education

High School Diploma -

Gorton High School
Yonkers, NY
06.2021

Skills

  • Training New Hires
  • Updating Logs
  • Dispatching Field Personnel
  • Customer Relationship Management
  • Vehicle Dispatch
  • Adjusting Routes
  • Automotive Detailing
  • Detailing Equipment
  • Safety Standards
  • Exterior Waxing
  • Competitive Pricing
  • Machine Operations
  • Active Listening
  • Valid Driver's License
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Mexicans Car Services
02.2023 - Current

Taxi Driver

Yonkers Private Car Service
11.2019 - 09.2022

Auto Detailer

Elite Car Wash And Detailing
05.2017 - Current

High School Diploma -

Gorton High School

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Nelson Flores M