Nelson Gomez
Miami Beach,FL
Summary
Proven team collaborator and adept at working under pressure, I enhanced customer satisfaction at MAD LIVE by efficiently resolving complaints and ensuring the dining area's cleanliness. My expertise in cleaning procedures and guest relations significantly contributed to a smoother service flow, showcasing my ability to multitask and maintain a positive attitude in fast-paced environments.
Overview
6
6
years of professional experience
Work History
BUSSER
MAD LIVE
MIAMI , FL
02.2024 - Current
- Resolved guest complaints to maintain complete customer satisfaction.
- Bussed and reset tables in an orderly fashion.
- Provided quick and efficient clearing of tables between courses.
- Greeted customers and answered questions about menu items.
- Stocked service areas with supplies such as glasses, straws, juices, and limes.
- Helped employees complete required activities during peak periods.
- Removed buckets from table for return to dishwasher after finished
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
Restaurant Busser
Pasquale Jones
New York, NY
03.2019 - 11.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Responded promptly to customer inquiries related to menu items or services offered.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Followed up with customers regarding their satisfaction with services provided.
- Swept floors and removed garbage from dining area.
Education
High School Diploma -
Benjamin Herrera
Ibague -Tolima-Colombia 11-2011
Skills
- Working under pressure
- Team collaboration
- Cleaning procedures
- Multitasking and organization
- Shift flexibility
- Positive attitude
- Attention to detail
- Guest relations
- Mentoring
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
BUSSER
MAD LIVE
02.2024 - Current
Restaurant Busser
Pasquale Jones
03.2019 - 11.2023
High School Diploma -
Benjamin Herrera