Zoe Smith
Delavan,WI
Summary
I have worked in the serving industry for eight years and know the ins and outs on how to do just about everything that comes with the job. I am used to a fast paced environment and managing multiple tasks while staying organized, productive and maintaining guest satisfaction to ensure a positive experience for guests and coworkers as well as a positive image for the company.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Busser
Lake Lawn Resort
Delavan, Wisconsin
04.2025 - 09.2025
- Cleared and set dining tables for guest service efficiency.
- Assisted servers by delivering food and beverages promptly.
- Maintained cleanliness of dining areas throughout service shifts.
- Collaborated with kitchen staff to ensure smooth operations during peak hours.
- Communicated effectively with team members to enhance guest experiences.
- Adhered to health and safety standards in all cleaning tasks.
- Trained new bussers on proper procedures and service expectations.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Busser/Server/Bartender/Beverage Cart Attendant
Alpine Valley Ski Resort
Elkhorn, Wisconsin
12.2016 - 05.2024
- Maintained cleanliness of dining areas and ensured guest satisfaction.
- Assisted servers by promptly clearing and resetting tables.
- Supported kitchen staff by delivering food and beverage orders efficiently.
- Served customers food and drinks and provided a great experience
- Worked in fine dining as well as wedding events
- Dealt with fast faced environment and stayed organized with tasks
- Learned drink orders and efficiently made and served drinks
- Memorized food and drink menu and specials
- Stocked supplies and organized service areas for optimal workflow.
- Collaborated with team members to streamline dining operations during peak hours.
- Monitored guest needs and communicated requests to the serving staff.
- Adhered to safety and sanitation standards in all tasks performed.
- Provided friendly and prompt service to enhance the overall guest experience.
- Bussed and reset tables in an orderly fashion.
- Took initiative to help others whenever necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided assistance to other bussers or waitstaff when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Worked on the golf course serving food and drinks, memorized course route, and worked at a steady pace to keep guests happy and satisfied
- Maintained cart cleanliness and stocked supplies regularly.
- Managed cash transactions and processed payments efficiently.
- Monitored inventory levels and reordered supplies as needed.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Stocked beverage cart fully to engage in rounds on golf course.
- Greeted guests in a friendly manner while providing excellent customer service.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
Education
Gateway Career And College Academy
Elkhorn, WisconsinSkills
- Table setting
- Food service
- Cleaning standards
- Inventory management
- Team collaboration
- Customer satisfaction
- Time management
- Event support
- Menu memorization
- Safety compliance
- Effective communication
- Problem solving
- Initiative taking
- Work under pressure
- Training others
- Server support
- Memory retention
- Professional appearance
- Dining room maintenance
- Table bussing
- Proper glassware handling
- Customer service excellence
- Beverage service
- Food running
- Multitasking and organization
- Guest relations
- Positive attitude
- Working under pressure
- Food safety
- POS system operation
- Order processing
- Restaurant etiquette
- Analytical thinking
Timeline
Busser
Lake Lawn Resort
04.2025 - 09.2025
Busser/Server/Bartender/Beverage Cart Attendant
Alpine Valley Ski Resort
12.2016 - 05.2024
Gateway Career And College Academy