Nelson Guzman
Jersey City,NJ
Summary
Proficient in administrative support and customer service within warehouse settings. Excels in maintaining accurate records, managing inventory, and ensuring timely shipping processes. Dedicated to fostering high levels of client satisfaction while streamlining operations and improving overall productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Daylight Transport, LLC
Jersey City, New Jersey
05.2026 - Current
- Assisted customers with inquiries regarding shipping and delivery services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer service protocols and procedures.
- Managed high call volumes while maintaining a positive attitude during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Clerk
Anderson International Foods
06.2023 - 05.2026
- Assisted management with daily paperwork, reporting, and operational tasks, enhancing efficiency in warehouse and factory operations.
- Maintained accurate documentation and customer data, contributing to high levels of client satisfaction.
- Managing Inventory of Warehouse while also handling Shipping and Receiving
- Adapted quickly to fast-paced work environments, maintaining high productivity.
- Demonstrated ability to quickly learn new processes and adapt to changing environments.
- Communicated effectively through clear verbal and written interactions with colleagues.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment to support operational continuity.
- Operated forklifts and pallet jacks for efficient material handling and transportation within warehouse.
- Monitored product quality during receiving and shipping to maintain compliance with company standards.
- Collaborated with team members to streamline workflows, enhancing overall productivity in warehouse operations.
- Conducted regular audits of inventory systems, ensuring accuracy in records and minimizing discrepancies.
- Utilized warehouse management software for tracking shipments, optimizing order fulfillment processes effectively.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Education
Highschool -
Lincoln Highschool
Jersey City, NJ06-2025
Skills
- Customer service
- Client communication
- Client relations
- Order fulfillment
- Issue resolution orders
- Order verification
- Customer assistance
- CRM management
- Data management
- Document management systems
- Computer proficiency
- Time Management
- Highly Organized
- Team collaboration skills
- Service improvement
- Problem-solving
- Adaptability
- Virtual communication
References
Matthew (Operations Manager/Production Manager) - 551-232-7168
Contact
- 381 Ocean Ave
- Jersey City, NJ 07305
- (551)-364-3121
- guznelson21@gmail.com
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Daylight Transport, LLC
05.2026 - Current
Warehouse Clerk
Anderson International Foods
06.2023 - 05.2026
Highschool -
Lincoln Highschool