Summary
Overview
Work History
Skills
Languages
Timeline
GeneralManager

Nelson Lopez

Pittsburgh,PA

Summary

Accomplished General Manager with a proven track record of enhancing sales performance and team cohesion through effective leadership and operations management. Excelled in building client relationships and fostering a motivated sales team, achieving significant profitability increases. Skilled in problem resolution and team engagement, demonstrating both strong verbal communication and strategic planning abilities.

Overview

23
23
years of professional experience

Work History

General Manager

Diamonds Direct
10.2022 - Current
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Develop and implement strategies to increase sales and profitability.
  • Motivate team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

Real Estate Broker

Exp Realty
07.2020 - 10.2022
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Compared properties possessing similar features to determine competitive market prices.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.

General Manager

Diamonds Direct
04.2015 - 04.2020
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Oversaw sales growth of 48% over 4 year period
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

General Manager

Jared Galleria Of Jewelry
07.2002 - 10.2014
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Verbal and written communication
  • Team Engagement

Languages

Spanish

Timeline

General Manager

Diamonds Direct
10.2022 - Current

Real Estate Broker

Exp Realty
07.2020 - 10.2022

General Manager

Diamonds Direct
04.2015 - 04.2020

General Manager

Jared Galleria Of Jewelry
07.2002 - 10.2014

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