NELSON MARTINEZ
Valley Village,CA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field. Talented [Job Title] knowledgeable about [Skill]. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader with [Number]+ years of experience in the industry. Accommodating [Job Title] with expertise in leading and developing successful sales teams in [Type] industry. Proactive and professional team leader with track record of success in customer service, process improvements and revenue generation. Offering [Number] years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates.
Overview
14
14
years of professional experience
Work History
Parts Counter Person
Center Acura
Van Nuys, CA
01.2012 - 05.2021
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
Parts Advisor
VALENCIA ACURA
Valencia, CA
05.2010 - 01.2012
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and [Equipment] repair.
- Maintained extensive understanding of common problems with [Equipment] and methods for repair.
Parts Counter Person
Acura 101 West
Calabasas, CA
07.2007 - 05.2010
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
Education
No Degree - Accounting
INSTITUTO CULTURAL MIGUEL DE CERVANTES
SAN SALVADOR, EL SALVADORSkills
- Customer Accounts Management
- Special Assignments
- Service Documentation
- Data Operations
- Parts Identifications
- Store Layouts
- Verifying Shipments
- Customer Experience
- Customer Inquiries
- Customer Needs Assessments
- Pulling Parts
- Customer Care
- Customer Retention
- Counter Restocking
- Bagging Items
- Telephone Reception
- Efficient Service
- Verbal and Written Communication
- Demand Fulfillment
- Shipment Processing
- Reading Comprehension
- Sales Promotion
- Vendor Relationships
- Guest Services
- Client Relationships
- Returns Policies
- Team Goals
- Parts Department Support
- Replacing Parts
Timeline
Parts Counter Person
Center Acura
01.2012 - 05.2021
Parts Advisor
VALENCIA ACURA
05.2010 - 01.2012
Parts Counter Person
Acura 101 West
07.2007 - 05.2010
No Degree - Accounting
INSTITUTO CULTURAL MIGUEL DE CERVANTES