Stephanie Parker
Princess Anne,MD
Summary
Knowledgeable parts counter person proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
30
30
years of professional experience
Work History
Parts Counter Person
J. G. Parks & Son, Inc.
Mardela Springs, MD
03.2014 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
Customer Service Representative
Food Lion
Fruitland, MD
05.2010 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Shipping and Receiving Clerk
J. G. Parks & Son, Inc.
Mardela Springs, MD
06.2006 - 08.2008
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Administrative Assistant
Faw, Casson & Co. LLC
Salisbury, MD
05.2000 - 06.2006
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
Purchasing Agent
Barr International
Salisbury, MD
09.1995 - 05.2000
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders in System to monitor stock levels, verify purchase requisitions and expedite customer orders.
Education
Wicomico High School
Salisbury, MD06.1995
Skills
- Pulling Parts
- Customer Accounts Management
- Customer Needs Assessments
- Critical Thinking
- Cash Register Operations
- Verifying Shipments
- Customer Inquiries
- Till Counting
- Customer Experience
- Customer Care
- Parts Identifications
- Replacing Parts
- Complex Problem-Solving
- Parts Department Support
- Lift Trucks
- Thorough Knowledge of Product
- Telephone Reception
- Efficient Service
- Client Relationships
- Verbal and Written Communication
- Counter Restocking
- Shipment Processing
- Administrative Support
- Effective Customer Communication
- Clerical Support
Timeline
Parts Counter Person
J. G. Parks & Son, Inc.
03.2014 - Current
Customer Service Representative
Food Lion
05.2010 - 02.2014
Shipping and Receiving Clerk
J. G. Parks & Son, Inc.
06.2006 - 08.2008
Administrative Assistant
Faw, Casson & Co. LLC
05.2000 - 06.2006
Purchasing Agent
Barr International
09.1995 - 05.2000
Wicomico High School