Nelson Mendieta
Hialeah,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Service Advisor
Universal Hyundai
01.2016 - 03.2017
- Developed and updated databases to handle customer data.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Central Florida Chrysler Jeep Dodge
05.2015 - 12.2015
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Store Manager
Family Dollar
03.2014 - 04.2015
- Created and maintained safe and secure work environments for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Assistant Manager
Villas Of Positano
05.2013 - 03.2014
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate Degree In Nursing - Nursing
Miami Dade College
Miami, FLDiesel Technician - Mechanics And Repairers
Universal Technical Institute
Orlando, FL04.2016
High School Diploma - High School
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2012
Skills
- Project management abilities
- Brand representation
- Staff education and training
- Problem Resolution
- Customer Service
- Inbound Call Management
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Universal Hyundai
01.2016 - 03.2017
Sales Associate
Central Florida Chrysler Jeep Dodge
05.2015 - 12.2015
Assistant Store Manager
Family Dollar
03.2014 - 04.2015
Assistant Manager
Villas Of Positano
05.2013 - 03.2014
Associate Degree In Nursing - Nursing
Miami Dade College
Diesel Technician - Mechanics And Repairers
Universal Technical Institute
High School Diploma - High School
Hialeah Gardens Senior High School
Similar Profiles
Angel EstradaAngel Estrada
Parts Counter Sales Person at Universal HyundaiParts Counter Sales Person at Universal Hyundai
Johnathan WeidnerJohnathan Weidner
Sales Floor Manager at Universal HyundaiSales Floor Manager at Universal Hyundai
Gabriel QuilesGabriel Quiles
Overnight Supervisor at Universal HyundaiOvernight Supervisor at Universal Hyundai