Nelson Ochoa
Summary
Seasoned Direct Care Staff Member with experience caring for up to six client's/adolescents per shift. Coordinated with clinicians, administrators and other staff to offer excellent medical, physical and social support and create seamless experience for clients and families. Developed trusting relationships with clients and families to decrease anxiety and stress. Utilize variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
11
11
years of professional experience
Work History
Human Resources Analyst
Porterville Developmental Center
2024.02 - Current
- Collaborate with cross-functional teams to identify solutions for disciplinary reasons.
- Review existing policies and procedures to provide guidance and recommendations to supervisory staff regarding lower-level discipline actions.
- Maintain up-to-date knowledge of facility bulletins and state union contracts that are relevant to job responsibilities.
- Assists the Human Resources Director with projects administrative in nature.
- Assist with writing and completion of Adverse Actions including redacting and other formatting and/or editing as needed.
Office Technician
Avenal State Prison
2023.02 - 2024.02
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Supervise two inmate workers and maintain related paperwork including but not limited to supervisor time log, time cards, quarterly performance evaluations, etc.
- Managed front desk operations, providing exceptional customer service to employee's and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
Direct Care Staff
Quality Family Services Org.
2022.03 - 2023.02
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both clients and staff members involved.
- Established strong rapport with clients, fostering trust and open communication for better understanding of individual needs.
- Enhanced client well-being by providing compassionate and attentive care in daily routines.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.+
Care Provider
In Home Supportive Services
2020.05 - 2020.10
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Promoted social, emotional, and physical health through diverse activities.
Monitoring Agent
Jatagen Security
2018.08 - 2018.11
- Improved customer satisfaction by promptly addressing and resolving monitoring issues.
- Developed comprehensive reports on monitoring activities for management review, enabling informed decision making.
- Provided timely alerts to relevant parties regarding potential security breaches or anomalies detected through monitoring processes.
Security Guard
Initial Response Security
2017.10 - 2018.02
- Performed consistent Foot/Vehicle patrols in multiple areas.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Crew Member
McDonald's, RHC Management
2013.09 - 2016.05
- Stocker.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared food items according to recipe to drive quality and consistency.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Science - Criminal Justice
California State University - Sacramento
Sacramento, CAAssociate of Science - Administration of Justice
Hartnell College
Salinas, CAHigh School Diploma -
Soledad High School
Soledad, CASkills
- Excellent Customer Service
- Time Management
- Computer Literate
- Emotional Intelligence
- Conflict Resolution
- Interpersonal Communication Skills
- Social Skills Development
- Bilingual (Spanish)
References
Available Upon Request
Timeline
Human Resources Analyst
Porterville Developmental Center
2024.02 - Current
Office Technician
Avenal State Prison
2023.02 - 2024.02
Direct Care Staff
Quality Family Services Org.
2022.03 - 2023.02
Care Provider
In Home Supportive Services
2020.05 - 2020.10
Monitoring Agent
Jatagen Security
2018.08 - 2018.11
Security Guard
Initial Response Security
2017.10 - 2018.02
Crew Member
McDonald's, RHC Management
2013.09 - 2016.05
Bachelor of Science - Criminal Justice
California State University - Sacramento
Associate of Science - Administration of Justice
Hartnell College
High School Diploma -
Soledad High School
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