Nelson Orlando Nechanicky
Fort Worth,TX
Summary
Guest and customer service tenured manager with over 15 years of successful team development and business growth through lens of customer service excellence.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
GNC Farzad Family Nutrition
North Fort Worth, TX
10.2020 - Current
- Created reports summarizing operational results for management review.
- Established key performance indicators for measuring operational success.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Interpreted complex technical information into easy-to-understand language when communicating with staff or external partners.
General Sales Supervisor
Livingspaces
Fort Worth, TX
10.2020 - 07.2023
- Maintained the company’s high culture standard while maintaining the highest level of customer service excellence.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Cultivated and deepened high-performance sales team.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Developed and implemented strategies to increase sales revenue.
- Conducted regular training sessions for new sales personnel.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Analyzed competitor strategies to gain an edge over them in the marketplace.
Store Manager
Starbucks Coffee Company
Arlington, TX
11.2018 - 10.2020
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Assessed operational efficiency of the store's departments.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Location Retail Manager
Aramark
Greenwood, SC
07.2015 - 11.2018
- Conducted regular meetings with team members to discuss progress towards objectives.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Recruited, interviewed and hired qualified candidates for open positions.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Starbucks Store Manager
Ingles Fresh Food Market
South Carolina
02.2013 - 07.2015
- Managed multiple locations across upstate South Carolina. Staffing, training, coaching, scheduling.
- Responsible for managing multiple excel spreadsheets in and around inventory excellence. Updated monthly inventory sku’s and created a new file sharing program with other Ingles Starbucks Managers.
- Closed gaps with P&L to increase profitability. Identified trends I.E customer surveys, inventory overages and shortages.
Education
Aviation Electronics
USMC Camp Pendleton
San Diego, CA01-2000
Highschool Diploma -
Yelm Highschool
01.2000
Skills
- Policy development
- Performance metrics
- Operational strategy
- Financial analysis
- Team leadership
- Sales management
- Inventory management
- Customer service
- Project management
- Purchasing and planning
- Cross-functional team management
References
References available upon request.
Timeline
General Sales Supervisor
Livingspaces
10.2020 - 07.2023
Vice President of Operations
GNC Farzad Family Nutrition
10.2020 - Current
Store Manager
Starbucks Coffee Company
11.2018 - 10.2020
Location Retail Manager
Aramark
07.2015 - 11.2018
Starbucks Store Manager
Ingles Fresh Food Market
02.2013 - 07.2015
Aviation Electronics
USMC Camp Pendleton
Highschool Diploma -
Yelm Highschool