NELSON PENA
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Assistant Bartender
Applebee's
05.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Provided information about menu selections and made recommendations about food and wine list .
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Investigated and resolved complaints regarding food quality, service or accommodation.
- Took orders from customers accurately and in a timely manner.
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
Server
Agave Mexican Restaurant & Tequila Bar
06.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Kinesiology
East Central Community College
Saint Louis, MI01-2023
High School Diploma -
Lake Nona High School
Orlando, FL05-2021
Skills
- Adaptability
- Attention to detail
- Willing to learn
- Quality Control
- Positive and friendly attitude
- Money Handling
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Assistant Bartender
Applebee's
05.2023 - Current
Server
Agave Mexican Restaurant & Tequila Bar
06.2021 - 04.2023
Bachelor of Science - Kinesiology
University of Central Florida
Associate of Arts - Kinesiology
East Central Community College
High School Diploma -
Lake Nona High School
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