NELSON PEREZ
Lawrence,USA
Summary
Bilingual Spanish-English Medical Interpreter with 5+ years of experience in OPI, consecutive, and remote interpreting. Handles 6–10 hours of live interpretation daily. Professionally trained in medical and legal terminology, interpreter protocols, and cultural nuances. Fluent in English and Spanish at a professional level, with expertise in HIPAA compliance and serving LEP clients in medical, legal, and government environments.
Overview
9
9
years of professional experience
Work History
English-Spanish Consecutive Interpreter
Propio Language Services
Remote
03.2025 - 03.2026
- Delivered consecutive interpretation for healthcare providers, insurance adjusters, and financial institutions.
- Interpreted medical visits, insurance claims, and financial communications
- Managed complex terminology including medical, legal, and insurance vocabulary
- Delivered 6–10 hours of daily over-the-phone interpretation (OPI) in high-demand medical and financial environments
Spanish-English Interpreter (Remote)
Cyracom International
Remote
10.2024 - 02.2025
- Delivered over-the-phone interpretation for hospitals, emergency services, legal consultations, medical visits, insurance claims and federal agencies like Social Security.
- Provided culturally competent service across high-stakes medical and legal environments.
- Handled high call volume, providing 6–8 hours of daily over-the-phone interpretation services.
Remote Interpreter (Consecutive & OPI)
TransPerfect
Remote
05.2020 - 12.2023
- Supported healthcare providers, insurance adjusters, and legal teams in live and scheduled interpretation sessions
- Delivered court interpretation services for immigration attorneys, legal proceedings, and administrative hearings
- Maintained high accuracy and neutrality while handling 6–10 hours of daily interpretation calls in fast-paced environments
- Interpreted complex content including legal testimony, immigration law matters, disability hearings, and insurance claims
English-Spanish Consecutive Interpreter
LanguageLine Solutions
Remote
08.2018 - 02.2020
- Delivered consecutive and over-the-phone interpretation (OPI) in fast-paced, high-demand medical and financial environments
- Maintained a strong performance record handling 6–10 hours of daily interpretation calls
- Interpreted complex content including medical terminology, insurance claims, and financial/legal matters
- Ensured strict adherence to confidentiality, accuracy, and interpreter ethics under pressure
Customer Service Representative
Alorica
On Site
10.2016 - 06.2018
- Delivered bilingual customer support in fast-paced telecommunications and insurance call center environments
- Exceeded key performance metrics including CSAT, first call resolution, and average handling time
- Applied soft sales strategies to identify customer needs, promote services, and support retention and revenue goals
- Received multiple customer commendations for service quality and effective issue resolution
- Handled high costumer call volumes while maintaining accurate documentation and efficiency
Education
J.D. - Advertising
UNIBE
Santo Domingo, R.D01-2013
High School Diploma - undefined
Colegio Bilingüe New Horizons
Santo Domingo, R.D01-2008
Skills
- Medical, legal, insurance, and social service terminology
- Simultaneous and consecutive translation techniques
- Excellent note-taking and memory retention
- Cultural sensitivity and protocol awareness
- HIPAA compliance and confidentiality
- Strong interpersonal and active listening skills
- Proper application of interpretation protocols
LANGUAGES
English
Spanish
TRAINING
InterpreterEd.com – Medical Interpreter Training Online - Completed in Feb 2026
- Program Name: 40-Hour Medical Interpreter Training
- Trained in simultaneous, consecutive, and sight translation techniques
- Mastered medical terminology in English and Spanish
- Learned social and cultural protocols in healthcare interpretation
- Gained comprehensive understanding of interpreter ethics and professionalism
- Prepared for national certification exams (CMI/CHI)
Timeline
English-Spanish Consecutive Interpreter
Propio Language Services
03.2025 - 03.2026
Spanish-English Interpreter (Remote)
Cyracom International
10.2024 - 02.2025
Remote Interpreter (Consecutive & OPI)
TransPerfect
05.2020 - 12.2023
English-Spanish Consecutive Interpreter
LanguageLine Solutions
08.2018 - 02.2020
Customer Service Representative
Alorica
10.2016 - 06.2018
High School Diploma - undefined
Colegio Bilingüe New Horizons
J.D. - Advertising
UNIBE