NELSON RIVERO
Ocala
Summary
Dynamic server with a proven track record in high-pressure environments, including elite fine dining. Known for maintaining exceptional service standards, managing multiple tables seamlessly, and using bilingual abilities to create unforgettable guest experiences.
Overview
5
5
years of professional experience
Work History
SERVER
Outback Steakhouse
Ocala
01.2023 - 03.2026
- Provided exceptional customer service in high-volume dining environment, managing multiple tables while ensuring accuracy and efficiency.
- Collaborated with high-energy team to deliver consistent, excellent service in fast-paced setting.
- Utilize bilingual communication skills to assist Spanish-speaking guests, ensuring a welcoming and inclusive experience.
- Maintained cleanliness of work area, upholding organization and hygiene standards.
- Removed dishes and glasses from tables and took them to the kitchen for cleaning.
SERVER
Anima by EDO
Las Vegas
01.2021 - 12.2022
- Delivering outstanding food and beverage service to customers in a high-stakes, luxury environment.
- Collaborated with team to deliver elite fine dining service during restaurant's Michelin star pursuit.
- Taking orders from guests and offering high-level advice on the menu.
- Explaining how food is prepared, describing ingredients and cooking methods to elevate the dining experience.
- Monitored customer satisfaction and resolved issues to enhance dining experience.
Education
Associate of Science - Nursing
College of Central Florida
Ocala, FL05-2026
Skills
- Point of sale
- Up-selling
- Food pairing recommendations
- Customer relationship building
- Strong multitasking
- Attention to detail
- Motivated team player
- Bilingual proficiency
References
Available on request.
Timeline
SERVER
Outback Steakhouse
01.2023 - 03.2026
SERVER
Anima by EDO
01.2021 - 12.2022
Associate of Science - Nursing
College of Central Florida