Nelson Santiago

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
• Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.

Ensured patients were covered for sleep Study via their insurance

Booked appointments for patients to undergo sleep study

Discussed sleep study results with patients

Maintained sleep facility by changing sheets and any other procedures required

• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.