Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NELSON VILLATORO

Silver Spring,MD

Summary

Hard-working professional with 8.5+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the Customer Service role at your company. Detail-oriented individual who strives to learn and master new skills daily. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Technician

Jiffy Lube
01.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

M&M Construction Site LLC
  • Cleaned or prepared construction sites to eliminate possible hazards
  • Read plans, instructions, or specifications to determine work activities
  • Dug ditches or trenches, backfilled excavations, or compacted and leveled earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes
  • Measured, marked, or recorded openings or distances to layout areas where construction work will be performed
  • Loaded, unloaded, or identified building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.

Cashier/Cook

Max's Kosher Restaurant
01.2021
  • Greeted customers entering the store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked a flexible schedule and extra shifts to meet business needs.

Maintenance Technician

WPM Real Estate Management
01.2023 - Current
  • Operated varied hand and power tools to complete repairs
  • Troubleshot equipment breakdowns and performed preventive maintenance
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
  • Installed new locks, door handles, and door closers
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Dasher

DoorDash
04.2020 - Current
  • Obeyed traffic laws and followed established traffic and transportation procedures
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
  • Presented bills and receipts and collected payments for goods delivered or loaded.

Healthcare Support Worker

Life Skills
03.2014 - 02.2016
  • Kept accurate records for client files and handled related paperwork
  • Entertained, conversed, and read aloud to keep patients mentally alert
  • Maintained safety with tidy, clean, and hazard-free home environments
  • Prepared nutritious meals to meet individual dietary needs for clients
  • Drove clients safely to social activities and appointments
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD

Skills

  • Critical Thinking
  • Microsoft Software Proficiency
  • Maintenance and Repair
  • Problem-Solving
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Self-Motivated
  • Multitasking Abilities
  • Teambuilding
  • Attention to Detail
  • Excellent Communication

Languages

Spanish
Native or Bilingual

Timeline

Technician

Jiffy Lube
01.2023 - Current

Maintenance Technician

WPM Real Estate Management
01.2023 - Current

Cashier/Cook

Max's Kosher Restaurant
01.2021

Dasher

DoorDash
04.2020 - Current

Healthcare Support Worker

Life Skills
03.2014 - 02.2016

M&M Construction Site LLC

High School Diploma -

Wheaton High School

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NELSON VILLATORO