NELSON VILLATORO
Silver Spring,MD
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Mechanic with 3+ years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude.
Overview
15
15
years of professional experience
Work History
Technician
Jiffy Lube
12.2023 - Current
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines
- Trained new technicians on standard operating procedures, ensuring consistency across the team
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained compliance with regulatory standards and safety requirements
- Applied critical thinking and research to address complex issues
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Tested systems, noting issues and completing preventive maintenance.
Maintenance Technician
WPM Real Estate Management
11.2020 - 12.2023
- Operated varied hand and power tools to complete repairs
- Troubleshot equipment breakdowns and performed preventive maintenance
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
- Installed new locks, door handles, and door closers
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed and maintained plumbing and HVAC systems
Healthcare Support Worker
Life Skills
04.2016 - 11.2020
- Kept accurate records for client files and handled related paperwork
- Entertained, conversed, and read aloud to keep patients mentally alert
- Maintained safety with tidy, clean, and hazard-free home environments
- Prepared nutritious meals to meet individual dietary needs for clients
- Drove clients safely to social activities and appointments
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Construction Worker
M&M Construction Site LLC
03.2014 - 04.2016
- Cleaned or prepared construction sites to eliminate possible hazards
- Read plans, instructions, or specifications to determine work activities
- Dug ditches or trenches, backfilled excavations, or compacted and leveled earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes
- Measured, marked, or recorded openings or distances to layout areas where construction work will be performed
- Loaded, unloaded, or identified building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
Dasher
DoorDash
03.2014 - 04.2016
- Obeyed traffic laws and followed established traffic and transportation procedures
- Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Presented bills and receipts and collected payments for goods delivered or loaded.
Cashier/Cook
Max's Kosher Restaurant
01.2010 - 03.2014
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2010
Skills
- Critical Thinking
- Microsoft Software Proficiency
- Maintenance and Repair
- Problem-Solving
- Dependable and Responsible
- Analytical and Critical Thinking
- Self-Motivated
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Tool management
- Building Maintenance
- Plumbing Repairs
- System installations
Websites
Timeline
Technician
Jiffy Lube
12.2023 - Current
Maintenance Technician
WPM Real Estate Management
11.2020 - 12.2023
Healthcare Support Worker
Life Skills
04.2016 - 11.2020
Construction Worker
M&M Construction Site LLC
03.2014 - 04.2016
Dasher
DoorDash
03.2014 - 04.2016
Cashier/Cook
Max's Kosher Restaurant
01.2010 - 03.2014
High School Diploma -
Wheaton High School
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