Nelson Yanes
Highland,CA
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
35
35
years of professional experience
Work History
Pool Salesman
Bogner Pools
Riverside , CA
11.2017 - Current
- Performed testing to determine functionality or optimization.
- Prepared and participated in project design reviews.
- Monitored design processes from conceptual phase through construction.
- Recommended modifications based on customer feedback or industry regulations.
- Implemented changes within existing designs as needed due to changing circumstances or customer demands.
- Resolved issues related to design, development, or manufacturing problems.
- Utilized mathematical skills and understanding of engineering principles to design new products.
- Maintained accurate records of all sales transactions and client interactions.
- Greeted and assisted customers to foster positive experiences.
- Assisted in developing short-term and long-term sales plans and strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated prices and set up contracts to finalize sales agreements.
- Created successful strategies to develop and expand customer sales.
Appraiser
Property Damage Appraisers
Redlands , CA
05.2012 - 11.2017
- Responded to customer concerns and conveyed details about results.
- Generated new leads and business to grow revenue by cultivating a rapport with adjusters, property managers, and property owners.
- Completed field inspections, structural measurements, records reviews, and other historical assessments to make accurate judgments.
- Drafted appraisals summarizing analysis of data collected during inspections.
- Issued notices to property owners outlining assessment details and tax liabilities.
- Successfully handled high caseload on a strict schedule.
- Used strong research skills to improve understanding of local areas and properties.
Auto Repair Shop Owner
Fontana Valley Auto Body
Fontana, CA
12.2001 - 11.2011
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Planned work procedures using charts, technical manuals and experience.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Tracked inventory of parts used in repair jobs to maintain sufficient supply levels.
- Completed standard inspections to assess wear and damage to vehicles.
- Filed records with state as part of performing vehicle safety inspections.
- Advised customers on proper care of their vehicles including regular maintenance schedules.
- Monitored shop equipment to maintain safe working condition.
Property Appraiser
Property Damage Appraisers
Redlands , CA
09.1999 - 11.2001
- Appraised damage vehicles for various insurance companies and handled the Auto claims on their behalf.
- Identified potential environmental hazards that could affect property values.
- Maintained contact with clients throughout the appraisal process to keep them informed of progress.
- Documented type, construction, and measurements of each piece of property and collected required field evidence to support conclusions.
- Reviewed property records and performed research to determine ownership of properties.
- Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.
- Ensured all work was compliant with Uniform Standards of Professional Appraisal Practice guidelines.
- Scrutinized properties, both new and existing, and maintained records of distinguishing traits for each.
Estimator
Moon Nissan Auto Body
Cerritos, CA
03.1995 - 06.1997
- Performs post-project analysis to identify areas where improvements can be made in estimating processes.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
- Redesigned parts of projects to fit budget criteria of clients.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
- Consistently followed up with customers to determine satisfaction levels.
Estimator
Fontana Valley Auto Body
Fontana, CA
11.1994 - 03.1995
- Performs post-project analysis to identify areas where improvements can be made in estimating processes.
- Provides input into cost control processes including budget preparation and tracking.
- Analyzes historical data to evaluate current projects and develop future estimating models.
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Maintains accurate records of estimated versus actual costs incurred during projects.
Golf Cart Attendant
El Rancho Verde Country Club
Rialto, CA
05.1989 - 06.1990
- Responsible for ensuring that the carts were always in their numbered stalls to make it easier for golfers to find them.
- Responsible for regular cleaning and maintenance of golf carts.
- Responsible for cart cleaning, refueling, and basic maintenance.
- Responsible for ensuring all carts were secured at the night's end.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06-1990
Skills
- Sales and Marketing Strategies
- Client Presentations
- Lead Prospecting
- Business Development
- Customer Service
- Prospecting Skills
- Exceeds Sales Goals
- Sales Expertise
Languages
Spanish
Native/ Bilingual
Affiliations
- Enjoy spending time with my loved ones
- Going golfing with my sons
- Attending Church every Sunday
References
References available upon request.
Timeline
Pool Salesman
Bogner Pools
11.2017 - Current
Appraiser
Property Damage Appraisers
05.2012 - 11.2017
Auto Repair Shop Owner
Fontana Valley Auto Body
12.2001 - 11.2011
Property Appraiser
Property Damage Appraisers
09.1999 - 11.2001
Estimator
Moon Nissan Auto Body
03.1995 - 06.1997
Estimator
Fontana Valley Auto Body
11.1994 - 03.1995
Golf Cart Attendant
El Rancho Verde Country Club
05.1989 - 06.1990
High School Diploma -
Eisenhower Senior High School
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