Nelson Jose Fernandez Zafra
Louisville,KY
Summary
Adept at technical support and customer care, I enhanced customer satisfaction at Cellular City by providing efficient smartphone repairs and advice. Skilled in problem-solving and organizational tasks, I significantly contributed to optimizing warehouse operations at Malone Staffing, demonstrating a positive attitude and a flexible schedule to meet dynamic work demands.
Overview
4
4
years of professional experience
Work History
Geek Squad Agent (Contingent Worker)
Malone Staffing
Louisville, KY
04.2024 - Current
- Helped team members with clean-up of customer area and shipping department.
- Optimized warehouse organization for improved order fulfillment and faster shipping times.
- Assisted management with inventory tasks such as receiving deliveries and restocking supplies.
- Reduced product loss by maintaining accurate receiving logs and closely tracking shipments.
- Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Assembly Warehouse Associate
Roller Die + Forming
Jacksonville, FL
10.2023 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Smartphone Technician
Cellular City
Havana, Cuba
06.2020 - 03.2022
- Performed software updates, installations, and data transfers as part of routine device maintenance services.
- Assisted customers with data backup solutions before performing device repairs or maintenance tasks.
- Maintained a clean and organized workspace, ensuring optimal productivity and safety.
- Offered expert advice on compatible accessories that enhanced overall user experience while using their smartphones.
- Provided comprehensive troubleshooting guides for customers to prevent future device issues.
- Improved customer satisfaction by providing timely and accurate smartphone repairs.
Education
High School Diploma -
Lazaro Pena
Havana, Cuba05.2020
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Organizational Skills
- Service support
- Customer needs determination
Timeline
Geek Squad Agent (Contingent Worker)
Malone Staffing
04.2024 - Current
Assembly Warehouse Associate
Roller Die + Forming
10.2023 - 03.2024
Smartphone Technician
Cellular City
06.2020 - 03.2022
High School Diploma -
Lazaro Pena