Nelson Roie Ubalde
Barista / Counter Attendant
Doha
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food Counter and Barista position. Ready to help team achieve company goals.
Dedicated industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Barista at Tiger Sugar
The Look Company
Doha
09.2022 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Promoted additional items with beverages, increasing store sales.
- Updated specials board display to boost sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Barista Supervisor at Mcdonald's McCafé Qatar
Almana Restaurant And Food Co
Doha
08.2021 - 05.2022
- Created new training guidelines, and provided staff orientation and training.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Designed and adjusted work schedules to meet business demands.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Barista at Mcdonald's McCafé Qatar
Al Mana Restaurant And Food Co.
Doha
08.2019 - 07.2021
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Service Crew Member at Mcdonald's Qatar
Almana Restaurant And Food Co.
Doha
07.2017 - 07.2019
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Operated cash registers and POS systems.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
Elementary -
Malinao Ibaba Elementary School
Malinao Ibaba Atimonan Quezon 06.2005 - 03.2008
Bachelor Of Secondary Education -
Leon Guinto Memorial College
Atimonan Quezon 06.2014 - 09.2014
High School -
Maligaya National High School
San Isidro Atiomonan Quezon 06.2009 - 03.2013
Skills
Point of sale operation
Certification
MCDONALD’S MEA BARISTA FUNDAMENTALS LIVE VIRTUAL TRAINING #2
Timeline
Barista at Tiger Sugar
The Look Company
09.2022 - Current
MCDONALD’S MEA BARISTA FUNDAMENTALS LIVE VIRTUAL TRAINING #2
12-2021
Barista Supervisor at Mcdonald's McCafé Qatar
Almana Restaurant And Food Co
08.2021 - 05.2022
Barista at Mcdonald's McCafé Qatar
Al Mana Restaurant And Food Co.
08.2019 - 07.2021
CREW TRAINER SEMINAR
04-2019
Service Crew Member at Mcdonald's Qatar
Almana Restaurant And Food Co.
07.2017 - 07.2019
Bachelor Of Secondary Education -
Leon Guinto Memorial College
06.2014 - 09.2014
High School -
Maligaya National High School
06.2009 - 03.2013
Elementary -
Malinao Ibaba Elementary School
06.2005 - 03.2008
Similar Profiles
Kevin Mulima LitswaKevin Mulima Litswa
Client Service Specialist at The Look CompanyClient Service Specialist at The Look Company
BAKER J J MUSLEHBAKER J J MUSLEH
Heavy Vehicle Driver at The Look CompanyHeavy Vehicle Driver at The Look Company
Christ ZagerChrist Zager
Territory Account Manager at VG Supply Company / BFG Supply CompanyTerritory Account Manager at VG Supply Company / BFG Supply Company
Asif KhanAsif Khan
Duty Officer - Service Quality & Standards at Hamad Medical CorporationDuty Officer - Service Quality & Standards at Hamad Medical Corporation
Anam AfzalAnam Afzal
Quality Assurance Specialist & Trainer at Qatar RailQuality Assurance Specialist & Trainer at Qatar Rail