Nelson Ronny Feliz
1642 Elk Drive,TX
Summary
Dynamic Sous Chef with a proven track record at Compass At Charles Schwab, enhancing menu development and elevating food presentation. Excelled in staff training and kitchen organization, improving customer satisfaction. Skilled in food safety and inventory management, fostering a productive team environment through exceptional leadership and customer service.
Overview
10
10
years of professional experience
Work History
Sous Chef
Compass At Charles Schwab
06.2023 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, as well as taking and imputing it weekly.
- Collaborated with executive chef to develop innovative menu items in a weekly basis in accordance to company standards.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
Catering Coordinator
St. David's Georgetown Hospital
12.2015 - 06.2023
- Handled incoming company emails, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Monitored employee performance, providing constructive feedback for continuous improvement.
Team Manager
Chick Fil A
11.2014 - 02.2016
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
Education
Bachelor of Science - Computer Networking And Telecommunications
University of Texas At Austin
Austin, TXBachelors - Radiology
Southwestern University
Georgetown, TXBachelors Degree - Computer Engineering
Austin Community College
Austin, TXHigh School Diploma -
East View High School
Georgetown, TX2014
Skills
- Team Leadership
- Food Safety
- Inventory Management
- Safe Food Handling
- Food presentation
- Menu Planning
- Menu development
- Food Preparation
- Customer Service
- Kitchen Organization
- Staff Training
- Special diets
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sous Chef
Compass At Charles Schwab
06.2023 - Current
Catering Coordinator
St. David's Georgetown Hospital
12.2015 - 06.2023
Team Manager
Chick Fil A
11.2014 - 02.2016
Bachelor of Science - Computer Networking And Telecommunications
University of Texas At Austin
Bachelors - Radiology
Southwestern University
Bachelors Degree - Computer Engineering
Austin Community College
High School Diploma -
East View High School
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