Rhonda Little

Work History

Quest Diagnostics

12.2012 - 04.2025

Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

West County Mall

07.2022 - 01.2024

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.

President Casino

03.2021 - 11.2022

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Investigated suspicious activities and persons to maintain security of premises.

St Clair County

04.2001 - 09.2005

Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Conducted room searches for contraband items to maintain a safe environment within the facility.
Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
Completed incident reports when disorder or violence occurs.
Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
Managed transportation of juveniles to court hearings or medical appointments while maintaining strict adherence to safety protocols at all times.
Supervised inmates during meals, recreation and other activities.
Transported inmates to and from court hearings, medical appointments and other locations.