Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Languages
Timeline
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Nelsson Davila

Nelsson Davila

Chicago,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

GUEST SERVICE ASSOCIATE]

Chicago Cubs
Chicago, IL
04.2023 - 09.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.

RETAIL SALES ASSOCIATE

TJX Companies
Chicago, IL
10.2022 - 04.2023
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction
  • Greeted customers and helped with product questions, selections, and purchases
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Completed AP course in Physics -

Nobel Schools - Golder College Prep

Skills

  • Efficient Service
  • Maintenance Team
  • Collaboration
  • Inventory Monitoring
  • Greeting and Directing
  • Guest Service and Assistance
  • Welcoming Guests
  • Issue Resolution
  • Special Requests
  • Check-In and Check-Out Procedures
  • Hospitality Experience
  • Guest Relations

Languages

Spanish, Native or Bilingual

English, Native or Bilingual

Affiliations

  • Soccer Player
  • Folkloric Dancer

Accomplishments

  • Honor Roll 2023
  • Honor Roll 2024

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

GUEST SERVICE ASSOCIATE]

Chicago Cubs
04.2023 - 09.2023

RETAIL SALES ASSOCIATE

TJX Companies
10.2022 - 04.2023

Completed AP course in Physics -

Nobel Schools - Golder College Prep

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Nelsson Davila